If you need to cancel an order you’ve placed, please get in touch with us straight away. If your order has been shipped, unfortunately we will not be able to cancel it. 

If you need to cancel a coffee subscription, you can edit your subscription from your account page.

If you’ve made an error in your address please give us a call on 0800 937 627 or email at shopnz@coffeesupreme.com, and we will do our best to make the change before it is shipped.

Of course! As soon as you complete the order, send the order number and what you would like included through to shopnz@coffeesupreme.com We'll make sure a handwritten note is included.

Please allow 1-3 working days for your delivery to land. Just a reminder, public holiday's and unforeseen shipping delays may impact this.

International Delivery DHL: Please include a phone number with international orders, and check DHL for delivery time frames.

If your order is late to arrive, please email us at shopnz@coffeesupreme.com. We’ll contact our shipping provider on your behalf. If you include your phone number on your order, you'll automatically receive shipping updates from NZ Post, tracking your order.

Sorry, we don't offer weekend delivery.

NZ Shipping Rates:

We currently offer free shipping on all orders over $25. Please allow 1-3 working days for your package to arrive.

International Rates:

We ship internationally with DHL. Shipping costs are calculated at checkout. Please include a phone number with international orders, and check DHL for delivery time frames.

Please choose carefully, we do not accept returns of coffee beans/grounds as this is a fresh product and we pack fresh to order. If it's an error on our part, we’ll replace it for the correct order.

We accept returns of products/merchandise purchased from the Coffee Supreme website if you change your mind. If the item is in new/unused condition you may send it back for a refund. Returns must be sent back with tracking within 21 days of delivery. Return shipping costs and tracking of the item are the responsibility of the customer until it arrives with us.

If you would like to return an order, please email shopnz@coffeesupreme.com with your order details.

We’ll process the refund for the item/s when it has been delivered to Coffee Supreme Ltd. We’ll send a confirmation email once we’ve processed the refund.

Returns are the customers responsibility until received by Coffee Supreme Ltd. Returns are not applicable for sale items.

For online payment we accept

Credit or Debit Card payment (VISA, Mastercard and AMEX)
PayPal
Google Pay

Yes, order totals are tax inclusive.

Only one discount code can be used per order and these are generally only valid towards coffee purchases, unless otherwise mentioned. Discount codes are not applicable to coffee subscriptions.