What do I do if I receive a faulty/wrong product?
Email us at firstname.lastname@example.org and we can make it right. You can also call us on 0800 937 627.
Can I cancel my order?
If you need to cancel an order you’ve placed please get in touch with us straight away. If you need to cancel a coffee subscription, you can edit your subscription from your account page.
I put the wrong address, is it too late to change it?
If you’ve made an error in your address please give us a bell, and we can try make the change before it gets despatched.
0800 937 627.
How long will it take for my order to arrive?
Please allow 2-3 working days for your delivery to land. Just a reminder, long weekends and unforeseen shipping delays may impact this.
International Delivery DHL: 1 - 2 weeks - Please include a phone number with all international orders.
If your order is late to arrive, please email us at email@example.com. We’ll contact our shipping provider on your behalf. If you include your phone number on your order, you'll automatically receive SMS shipping updates from NZ Post, tracking your order.
Sorry, we don't offer Saturday delivery.
How much is shipping and delivery?
NZ Shipping rates
We are currently offering free shipping on all orders nationwide.
*This excludes any orders with Boring Milk, which have a flat delivery rate of $6.
We ship internationally via DHL. Shipping costs are calculated at checkout.
What is your returns policy?
Please choose carefully, we do not accept returns of coffee beans/grounds as this is a fresh product and we package it fresh to order. If it's an error on our part, we’ll replace it for the correct order.
We accept returns of products/merchandise purchased from the Coffee Supreme website if you change your mind. If the item is in new/unused condition you may send it back for a refund. Returns must be sent back with tracking within 21 days of delivery. Return shipping costs are the responsibility of the customer.
We’ll process the refund for the item/s when it has been delivered to Coffee Supreme Ltd. We’ll send a confirmation email once we’ve processed the refund.
Returns are the customers responsibility until received by Coffee Supreme Ltd. Returns are not applicable for sale items.
What payment methods do you accept?
For online payment we accept
Credit card payment (VISA, Mastercard and AMEX)
Is tax included in my order total?
Yes, order totals are tax inclusive.
Need to talk to a human?
Call or email; we’d be happy to hear from you. If face-to-face is what you’re after, see our location page and feel free to swing by. The kettle is always on.
Email us: firstname.lastname@example.org
Call us: 0800 937 627