Orders
Can I cancel my order?
If you need to cancel an order you’ve placed, please get in touch with us straight away. If your order has been shipped, unfortunately we will not be able to cancel it.
If you need to cancel a coffee subscription, you can edit your subscription from your account page.
I put the wrong address, is it too late to change it?
If you’ve made an error in your address please give us a call on 0800 937 627 or email at shopnz@coffeesupreme.com, and we will do our best to make the change before it is shipped.
You can manage all delivery expectations and updates through your tracking number, including redirecting to a new address.
Please ensure you fill in your shipping address correctly when making an order. Coffee Supreme cannot accept responsibility for missing parcels due to an address being entered incorrectly.
We recommend that you provide a secure daytime delivery address.
My order is a gift, can I include a note for the recipient of the order?
Of course! As soon as you complete the order, send the order number and what you would like included through to shopnz@coffeesupreme.com We'll make sure a handwritten note is included.
Delivery
How long will it take for my order to arrive?
Please allow 1-3 working days for your delivery to land. Just a reminder, public holiday's and unforeseen shipping delays may impact this.
International Delivery DHL: Please include a phone number with international orders, and check DHL for delivery time frames.
If your order is late to arrive, please email us at shopnz@coffeesupreme.com. We’ll contact our shipping provider on your behalf. If you include your phone number on your order, you'll automatically receive shipping updates from NZ Post, tracking your order.
Sorry, we don't offer weekend delivery.
How much is shipping and delivery?
NZ Shipping Rates:
We currently offer free shipping on all orders over $25. Please allow 1-3 working days for your package to arrive.
International Rates:
We ship internationally with DHL. Shipping costs are calculated at checkout. Please include a phone number with international orders, and check DHL for delivery time frames.
Customers outside of New Zealand may be liable to pay for customs and import duties. We advise contacting your local customs office to find out if/how much these taxes may be before making your online purchase.
Customs policies vary widely from country to country, therefore we suggest that you check the requirements in your country before placing an order.
Coffee Supreme is not liable for any custom or import duties, and cannot pre-pay these taxes.
Returns
What is your returns policy?
Please choose carefully, we do not accept returns of coffee beans/grounds as this is a fresh product and we pack fresh to order. If it's an error on our part, we’ll replace it for the correct order.
We accept returns of products/merchandise purchased from the Coffee Supreme website if you change your mind. If the item is in new/unused condition you may send it back for a refund. Returns must be sent back with tracking within 21 days of delivery. Return shipping costs and tracking of the item are the responsibility of the customer until it arrives with us.
If you would like to return an order, please email shopnz@coffeesupreme.com with your order details.
We’ll process the refund for the item/s when it has been delivered to Coffee Supreme Ltd. We’ll send a confirmation email once we’ve processed the refund.
Returns are the customers responsibility until received by Coffee Supreme Ltd. Returns are not applicable for sale items.
Payments
What payment methods do you accept?
For online payment we accept
Credit or Debit Card payment (VISA, Mastercard and AMEX)
PayPal
Google Pay
Is tax included in my order total?
Yes, order totals are tax inclusive.
Can I use multiple discount codes on my order?
Only one discount code can be used per order and these are generally only valid towards coffee purchases, unless otherwise mentioned. Discount codes are not applicable to coffee subscriptions.
Customer Service
Need to talk to a human?
Call or email; we’d be happy to hear from you. If face-to-face is what you’re after, see our location page and feel free to swing by. The kettle is always on.
Email us: shopnz@coffeesupreme.com
Call us: 0800 937 627