Email us at shopnz@coffeesupreme.com, and we’ll make it right.

Once an order has been placed, we’re unable to cancel or make changes to it.

Coffee subscriptions can be managed, paused, or cancelled through your account page. Once a subscription order has processed, it can’t be changed or cancelled.

Due to the way our orders are packed and fulfilled, we can’t accommodate custom grind requests left in the notes section at checkout.

Your coffee will be packed according to the grind option selected when adding the product to your cart.

All online orders are packed and shipped from our Wellington warehouse. We aim to dispatch orders within 24 hours during business days, Monday to Friday.

During busy periods, orders may take an extra day to leave us. We’re also unable to hold orders, so it’s best to place your order when you’re ready to receive it.

North Island: 1–3 business days
South Island: 2–5 business days

Delivery delays can occasionally happen and are outside our control. If your order hasn’t arrived after 10 business days, email shopnz@coffeesupreme.com and we’ll look into it.

Shipping is free on all orders over $25. Orders under $25 incur a flat $4 shipping fee.

We do. International orders are shipped via DHL. Delivery timeframes vary depending on your location, so please check DHL for estimated delivery times in your country. 

Please include a phone number with your order to help avoid any delivery delays. 

Orders shipped outside New Zealand may be subject to customs fees or import duties once they arrive in your country. These charges vary between regions, so we recommend checking with your local customs office before placing your order. 

Coffee Supreme is not responsible for any customs or import charges and cannot pre-pay these fees.

We’re unable to accept returns on coffee, as all coffee is packed fresh to order. If we’ve made a mistake with your order, we’ll replace it with the correct coffee. Returns or exchanges on merchandise and equipment for change of mind are accepted within 7 days of receiving your order. 

Return shipping costs are the responsibility of the customer and items must be returned with tracking. Once the item has been received and assessed, we can process a refund or exchange.

We currently accept: 

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

Yep. All prices are tax inclusive.

All subscriptions are shipped with tracked shipping. Shipping is free on all subscription orders.

You sure can. Your subscription is yours to manage.

Log in to your account and head to ‘My Details’ to update your address. To change your coffee, head to the subscriptions tab and select ‘Swap Product’.

Any changes you make will stay in place until you update them again.

If you like to mix things up, this one’s for you. Rotating subscriptions feature a mix of our signature blends and fresh seasonal single origin coffees selected by our team. Expect something different each delivery.

Due to the nature of the subscription, individual coffee requests can’t be accommodated.

You can. Log in to your account, head to ‘Next Order’, then select ‘Browse All Products’. From there, you can add extra items to your upcoming delivery.

Log in to your account and head to ‘My Subscription’. From there, you’ll be able to cancel, pause, or make changes whenever you need.

Choose the subscription length, coffee style, and delivery frequency. The recipient will then receive an email to redeem their subscription and choose their coffee.

Nope. Gift subscriptions are prepaid and will automatically finish once all deliveries have been sent.

They sure can. Once redeemed, delivery details, addresses, and schedules can all be managed through their Coffee Supreme account.

Long story short: fresher coffee, better flavour.

Our coffee bags use a kraft-paper outer with a protective inner lining and degassing valve to help keep coffee tasting its best for longer.

Not currently, unfortunately. Coffee packaging is complex due to the barrier materials needed to keep coffee fresh. We’re continuing to explore better long-term solutions as they become more widely available.

All Coffee Supreme coffee is roasted fresh to order. Most coffees hit their sweet spot after a few days of rest and continue tasting great over the following weeks.

Keep your coffee sealed, cool, and out of direct sunlight. Fresh coffee likes stability. No need for the fridge.