Work with us

We're looking for an energetic and dynamic person to come on board as a full time member of our order fulfilment team at our Wellington Roastery & HQ.

About the role

The order fulfilment team plays a crucial role in the delivery of our mission of Better Coffee for All.

• Our cafe customers rely on us to get their orders to them safely and on time so that they can look after their own customers.
• Our at home customers also rely on us to get their orders to them so that they can enjoy a delicious cuppa without having to leave home!
• The CS team relies on us to deliver the amazing service that we have promised to our customers, building trust in our brand and maximising customer retention.

As a member of the order fulfilment team you will pick, prepare, package and despatch or deliver customer orders accurately and efficiently, and handle all customer contact in a professional and helpful manner in accordance with our values and mission.

It requires a very strong attention to detail as we have a wide variety of products and each customer has specific requirements. It's also a very busy department, so you'll need to be able to work quickly and efficiently to meet deadlines.

 A typical day could look like: 

• Arrive bright and early and drink a brew with the team.
• Review the orders for the day.
• Follow set processes for preparing, assembling and packing customer orders.
• Jump in the van and carry out deliveries to our Wellington based customers.
• Pre-bag coffee to prepare for the following day/s.
• Processing incoming goods.
• Keep all areas clean and tidy. 

But it could also include: 

• Doing a stocktake.
• Making special orders for marketing campaigns.
• Storing/retrieving pallets and organising the warehouse.
• Helping in other areas in our order fulfillment team.

It's a full time salaried position (40 hours per week).
The ordinary hours of work are 7.30am to 4.00pm Mondays to Fridays.

About the person

Our team vibe is fast paced, but fun!  If you work hard, move quickly, have a high attention to detail, and don't take yourself too seriously, you'll be a great fit.

As someone who sees our customers on a daily basis you'll also need to have great customer service skills.

Key skills required:

• Physically strong and fit
• Full or restricted driver's licence (non-negotiable) and ideally can drive a manual transmission
• Excellent customer service skills
• Attention to detail
• Strong communication skills
• Ability to hustle and work to deadlines
• High energy
• Hospitality experience an advantage
• Forklift licence an advantage

How to apply

Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to kate@coffeesupreme.com.

A full job description is available, so let us know if you're interested - come join our team!

Eat coffee for breakfast?

Our purpose is Better Coffee For All - whether it's at their local cafe, at the bach, or at home, we want to help people across the world drink the most delicious coffee possible.

We're on the hunt for a confident and driven individual to join our Wellington team in a dynamic new role that plays a huge part in achieving this goal.

About the role

The Trainer | Product Demonstrator | Order Fulfilment Support role is a customer facing role that provides training and support to customers across the North Island region, as well as running regular store tastings and promotions for our Supermarket partners. This role also provides valuable back up support to our busy Order Fulfilment team. 

Training
Providing fun and informative coffee training for baristas working with our coffee is the major facet of the role. This is where your excellent barista skills and hospitality experience will come into their own. You'll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you've picked up from your years in the industry.

Product Demonstrator
This part of the role requires you to engage face to face with home coffee drinkers across NZ. It involves setting up for tastings and demonstrations at Supermarkets that stock our coffee and helping people to discover how great coffee can taste! 

Order Fulfilment Support
Our Wellington Order Fulfilment department is responsible for fulfilling orders for all of our NZ customers. It's an extremely busy area of the business, so this role will also provide backup support at times when we are under the pump.

About the person

To get your foot in the door, you'll need to have top-notch barista skills, great coffee knowledge and know your way around La Marzocco and La San Marco machinery. Ideally you will have a minimum of two years' hospitality experience.

You will need to be approachable, confident (but not take yourself too seriously), well-presented and excited about engaging with customers. As a Supreme ambassador at the coal face it's important to represent our values.

This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, hard-working and details focused.

Some of the main duties are:

• Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.
• Organise training bookings, and provide constructive feedback.
• Work with the NZ Regional Manager to create a weekly schedule of in-store tastings and/or demos. 
• Organise equipment and supplies for demos, liaising with appropriate CSL Departments.\
• Set up and run in-store tastings and demos, and positively represent Coffee Supreme by engaging with current and potential customers.
• When required, provide backup support to the Order Fulfilment Team.
• Gain a detailed knowledge of our products, ordering and delivery methods.
• Weigh and pack roasted coffee beans in readiness for order assembly.\
• Process customers’ coffee orders in readiness for delivery and courier collection, meeting the set deadlines.  
  
  

The successful applicant will:

• Have a high level of espresso making skills in a commercial environment - this is a non-negotiable.
• Have a clean full or restricted driver's licence - also a non-negotiable.
• Have strong customer service skills and an ability to relate to people from all walks of life.
• Have excellent communication skills, both written and werbal.
• Be a proactive self-starter with good time management skills.
• Relentless attention to detail.
• Muck in with the team and be effective working autonomously.
• Be solutions-focussed.

Extra details
This is a full time role.  The ordinary hours of work usually fall between 8.30am  and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.

Some travel will be required in this role, around 1 week per month. A full, clean driver's licence is a must.

How to apply
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to geoff@coffeesupreme.com.

A full job description is available upon request.

Come join our team!

We're on the lookout for a Finance Assistant to support our busy Finance team.

Based at our Wellington office, you'll be responsible for a wide variety of finance related tasks relating to our business both in NZ and Australia.

This is a part time role, requiring a minimum of 15 hours per week. We can offer a lot of flexibility around when and where the hours are worked.

To be part of the Coffee Supreme team, you'll need to have a fantastic work ethic, a strong attention to detail, and be able to work both autonomously and as part of a team.

This could be a great opportunity for an accounting student to gain some valuable work experience, or a parent looking to return to the workforce.

Please contact us to register your interest and/or find out more!

To apply, click "Apply Now" to send an email to olivia@coffeesupreme.com.

Eat coffee for breakfast?

We're on the lookout for an experienced barista to join the team at our Midland Park retail store!

Situated in Wellington Central on the shoulder of the ever-popular Midland Park, our flagship retail store, Coffee Supreme Midland Park, is the complete experience for the at-home or office coffee-lover. 

With our complete range of freshly roasted coffees available, this is the spot for cream-of-the-crop coffee, espresso machines, and brewing devices. 

Up until now we haven't been able to actually sell cups of coffee in the store - but that's all changing and we're gearing up to bring Better Coffee to coffee lovers in the Lambton quarter!

About the person

To join our team you'll need to have a genuine love for coffee and get nerdedly excited about creating warm and lovely experiences for people. You'll also need to be able to connect with people from all walks of life in an approachable and engaging manner.

To get your foot in the door you'll need to have at least 2 years of experience as a barista and be a confident coffee maker. Ideally you'll also have an existing knowledge of specialty coffee, cultivation and processing methods.

We're a small team, and we all work together to get stuff done - we all wash dishes, clear tables, make coffee - so you'll need to be happy to be a team player and contribute wherever needed.

Some of the key duties include:

• Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Midland Park in a warm and friendly manner.
• Getting to know our valued regulars, their names, drink prefs etc.
• Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.
• Smashing out top quality espresso drinks.
• Brewing up batch filter on the Fetco.
• Pack, grind and assemble coffee orders for customers, and process transactions using our POS.
• Clearing tables, washing dishes and keeping the store looking clean, tidy and inviting.
• Contributing to the continuous improvement of the business.
  
  

Key requirements:

• Genuinely enjoy connecting with people and making their day.
• Have 2 years experience as a barista working in specialty coffee.
• Have experience with soft brewing techniques and equipment.
• Have some basic knowledge of specialty coffee, processing methods etc.
• Identify with the Coffee Supreme brand and values.
• Be a team player and contribute to a positive team culture.
• Be reliable and punctual.
• Be well presented and have an eye for detail.
• Work hard and be high energy.
• Have a positive can-do attitude.

This is a full time position, Monday to Friday (yup, no weekends!). Hours are TBC but will likely be in the ballpark of 7.00am - 3.30pm.

To apply, "hit apply now" to email us your CV and a cover letter telling us a bit about yourself and why you'd be a great fit for the role (or email directly to jules@coffeesupreme.com).

We think everyone deserves to drink Better Coffee, so we have big plans to grow our (already busy!) online store! 

We're on the lookout for a details focussed person to work in our Order Fulfilment Department to coordinate the fulfilment of all of our online orders.

About the role

In this role you'll be responsible for ensuring that every order placed via the NZ online store is fulfilled accurately and on time, and that you have all the resources required for processes to flow smoothly and efficiently.

Some of the main duties include:

• Execute excellent service to our growing E-Commerce customer base, including: speedy delivery, clear and proactive communications with the Customer Support Team on any aspects of orders and issues pre-shipping, effective troubleshooting, etc.
  
  
• Keep an overview of daily orders and respond with the appropriate workflow.
  
  
• Process customers’ coffee orders in readiness for delivery and courier collection, meeting the set deadlines.  
  
  
• Keep across marketing campaigns and ensure you have sufficient resources to meet demand.
  
  
• Work with various stakeholders to maintain par levels of all e-commerce products, liaising with suppliers locally and internationally on orders to ensure we don’t run out of stock
  
  
• Be responsible for maintaining stock levels of all packing needs for online orders.
  
  

• Ensure that there are clear systems and processes so that things can run smoothly when you are away.

• Provide insight and advice when able on sales patterns, new product development, and customer feedback and response.

• Pre-bag coffee to prepare for the following day/s.
  
  
• Keep all areas clean and tidy.
  
  
• Assist in other areas of order fulfilment when required.
  
  

It's a full time salaried position (40 hours per week).
The ordinary hours of work are 7.30am to 4.00pm Mondays to Fridays.

About the person

Ideally you'll have experience in a similar ecommerce focussed role - experience with Shopify, DHL and eShip would be an advantage here.

The role requires a very strong attention to detail as we have a wide variety of products and each customer has specific requirements. 

Commuication skills are very important, as it takes many hands to deliver a Supreme service - you'll need to be constantly keeping the team up to date with any issues that arise throughout the day. 

At Coffee Supreme we are committed to continuous improvement, so our successful applicant will have an analytical mindset and be excited about experimenting with and updating processes to achieve the best possible outcomes for the business.

It's also a very busy department, so you'll need to be able to work quickly and efficiently to meet deadlines.

Key skills required:

• Strong attention to detail
• Excellent customer service skills
• Intermediate computing skills - experience with Shopify an advantage
• Strong communication skills
• Ability to hustle and work to deadlines
• High energy

How to apply

Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to kate@coffeesupreme.com.

A full job description is available, so let us know if you're interested - come join our team!