Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Customer Development Manager
Auckland
Full time
Immediate
Eat coffee for breakfast?
We’re a small team of coffee pros who work hard, muck in, and love to win.
We’re on the hunt for a Customer Development Manager to join the Auckland crew. This is a varied role with the main duties including customer development, coffee training and sales.
About the role
Building relationships, supporting our customers and helping them to be successful are at the heart of the role.
Along with the customer development responsibilities, you’ll also be responding to sales enquiries for your region, proactively seeking new business and putting together offers for new customers.
Providing fun and informative coffee training for baristas working with our coffee is another facet of the role. This is where your excellent barista skills and hospitality experience will come into their own. You’ll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you’ve picked up from your years in the industry.
Some of the main duties are:
- Establish, nurture and maintain strong relationships with the customers in your region’s portfolio.
- Work with customers to ensure they're receiving the tools and support needed to achieve their goals, and liaise with the customer support team when necessary to resolve issues.
- Gain an understanding of the unique needs, goals and challenges for each customer so that we can tailor our approach to help them to succeed.
- Develop a “toolkit” of strategies to help grow the profitability of existing accounts.
- Create and carry out a regular visit schedule to the customers in your portfolio.
- Proactively seek new business that fits in with our qualification policy.
- Respond to new business enquiries.
- Construct offers for potential customers.
- Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.
About the person
We're looking for a confident and driven individual who is genuine, humble and can be effective while working autonomously. You’ll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self-motivated. While this role requires a lot of autonomous work, you’ll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.
Understanding each customer’s needs is critical to its success. To get your foot in the door, you will have a minimum of two years hospitality experience and have worked in a management position. Being connected to an existing network of Auckland café owners and baristas will be a huge advantage. Ideally you’ll also have top-notch barista skills and great coffee knowledge.
Key skills and capabilities:
- Have at least 2+ years of hospitality experience and ideally having worked in management positions.
- Strong people skills and an ability to relate to people from all walks of life.
- Ability to read people and situations and respond accordingly in the moment.
- Skilled in managing conflict and difficult situations.
- Mature, self-motivated and confident.
- Be a proactive self-starter with good time management skills.
- Ability to confidently make decisions that will deliver the best possible business outcomes.
- Maintain an in-depth understanding of hospitality businesses and the factors needed for them to be commercially successful.
- Have strong written and verbal communication skills.
- Hold a full clean driver’s licence.
- Have a high level of espresso making skills in a commercial environment.
Extra details
This is a full-time role, the ordinary hours of work usually fall between 8:30 am and 5:00 pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1-week per month. A full, clean driver's licence is a must.
How to apply
Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to [email protected]
A full job description is available upon request.
Come join our team!
Sales & Events
Christchurch
Full time
Immediate
Eat coffee for breakfast?
Our Christchurch crew is a small team of coffee pros who work hard, muck in, and love to win!
We're growing, and are on the hunt for an experienced Sales Person to join the team in Christchurch!
About the role
Building relationships and connecting with people are at the heart of the role. We're looking for a confident self starter who is genuine, humble, organised and can be effective while working autonomously.
In this role you'll be responding to sales enquiries for your allocated region, proactively seeking new business, putting together offers for new customers and managing handovers with our account management team.
There is an event organising element to this role. Supported by our Christchurch team you’ll take the lead on organising engaging coffee events and hosting existing and prospective customers.
Some of the main duties include:
- Develop an in-depth understanding of our products and services, and what we can (and cannot) do for our customers.
- Develop an in-depth understanding of our existing customer agreements and commitments.
- Maintain an active list of 20+ prospective customers and carry out a regular programme of visits to proactively seek new business, in line with our current sales strategy.
- Quickly establish a connection with prospective customers, and develop an understanding of their business requirements. Help them to find out what Supreme offers and how we can add value to their business.
- Maintain a spreadsheet or similar that clearly shows new business targets and enquiries, action taken so far, and next steps.
- Respond to new business enquiries with urgency: meet with prospective clients and help them find out what Supreme offers.
- Construct offers to potential customers following the set guidelines, liaising with the relevant CSL departments to get things done, and keep relevant people informed of what is happening.
- Take the lead on the execution of key marketing events designed to grow our brand profile and connect us with potential clients, liaising with relevant departments.
About the person
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.
To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery. Ideally you will have a minimum of two years sales experience. Being connected to an existing network of South Island cafe owners and baristas will be a huge advantage.
You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
The successful applicant will
- Have at least 2 years sales experience, and ideally have worked in a senior role
- Have a high level of espresso making skills in a commercial environment
- Have strong customer service skills and an ability to relate to people from all walks of life
- Have a sound knowledge of the South Island hospitality scene
- Have excellent communication skills, both written and verbal
- Be a proactive self-starter with good time management skills
- Relentless attention to detail
- Muck in with the team and be effective working autonomously
- Have a full clean driver's licence
- Be solutions-focussed
Extra details
This is a full time role. The ordinary hours of work usually fall between 8.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1 week per month. A full, clean driver's licence is a must.
How to apply
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to [email protected]
A full job description is available upon request.
Come join our team!
Order Fulfilment Assistant
Wellington
Part time
Immediate
We're looking for an energetic and dynamic person to come on board as a part time member of our order fulfilment team at our Wellington Roastery & HQ.
About the role
The order fulfilment team plays a crucial role in the delivery of our mission of Better Coffee for All.
In this role you'll be part of our supermarket fulfilment team, ensuring that people can easily grab a bag of the freshest Supreme coffee from their local!
A typical day could look like:
- Arrive at work, say hey to everyone and grab a coffee (of course!)
- Jump on the bagging machines to smash out many bags of perfectly weighed and packed bags of coffee, ready to look delightful on supermarket shelves around NZ.
- Follow our very efficient processes for preparing, assembling and packing orders for our valued supermarket customers.
- Tidy up fulfilment areas, and get everything restocked and ready again for the next day.
It's a part time position requiring a minimum of 16 hours per week.
The ordinary hours of work are 3.00pm to 7.00pm Mondays to Thursdays. We often have extra hours available, so some flexibility here is an advantage!
About the person
Our team vibe is fast paced, but fun! If you work hard, move quickly, have a high attention to detail, and don't take yourself too seriously, you'll be a great fit.
Key skills required:
- Physically strong and fit
- Attention to detail
- Ability to hustle and work to deadlines
- High energy
How to apply
Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to [email protected]
A full job description is available, so let us know if you're interested - come join our team!
Sales & Events
Brisbane
Full time
Immediate
Eat coffee for breakfast?
Our Brisbane crew is a small team of coffee pros who work hard, muck in, and love to win!
We're growing, and are on the hunt for an experienced Sales Person to join the team in Brisbane!
ABOUT THE ROLE
Building relationships and connecting with people are at the heart of the role. We're looking for a confident self starter who is genuine, humble, organised and can be effective while working autonomously.
In this role you'll be responding to sales enquiries for your allocated region, proactively seeking new business, putting together offers for new customers and managing handovers with our account management team.There is also an event organising element to this role, where (supported by our Brisbane team) you’ll take the lead on organising industry leading coffee events and hosting existing and prospective customers.
Some of the main duties include:
- Develop an in-depth understanding of our products and services, and where we can add value for our customers to enable mutually successful business outcomes
- Take the lead on the execution of key marketing events designed to grow our brand profile, support and upskill our existing customers, and connect us with potential customers
- Develop an in-depth understanding of our existing customer agreements and commitments, to ensure maximum support and help them to reach their potential
- Maintain an active list of prospective customers and carry out regular visits to proactively seek new business, in line with our current sales strategy
- Establish connections with prospective customers, developing an understanding of their business requirements, and helping them understand what Supreme offers and how we can add value to their business
- Construct offers to potential customers following the set guidelines, liaising with the relevant departments to get things done, and keep relevant people informed of what is happening
ABOUT THE PERSON
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and detail focused.
To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery. Being connected to an existing network of Brisbane cafe owners and baristas will be a huge advantage.
We’re looking for a proactive individual, who’s a great communicator and understands the sense of urgency around responding to customer needs.
The successful applicant will:
- Have a high level of espresso making skills in a commercial environment
- Have strong customer service skills and an ability to relate to people from all walks of life
- Have a sound knowledge of the Brisbane hospitality scene
- Be a proactive self-starter with good time management, and excellent communication skills
- Be commercially focused with strong attention to detail to draw up offers and agreements
- Muck in with the team, whilst also being effective working autonomously on the road with our customers
- Have a full clean driver licence
Our Brisbane team are an incredible bunch, and our customers are first rate, so it’s really important to us to find the right person with a positive outlook, a team focused approach, and who lives our values of Better Companu, Better Quality, and Better Contribution.
EXTRA DETAILS
This is a full time role, with ordinary hours usually falling between 8.30am and 5.00pm Monday to Friday. However we know that sometimes life doesn’t operate that precisely, so we offer flexibility to fit in with your life, and conversely there’s also some hours outside of this that will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1 week per month. A full, clean driver licence is a must.
HOW TO APPLY
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to [email protected]
A full job description is available upon request.
Come join our team!
Cafe Cook at CS Brookvale
Sydney
Casual
Immediate
Coffee Supreme Brookvale is our Sydney flagship coffee shop. Attached to our new Sydney Roastery, Coffee Supreme Brookvale is a get together for anyone after a great cup of coffee, brekky burrito, Tokyo Lamington or bag of coffee to take home.
At Coffee Supreme we believe hospitality and generosity form the backbone of any good coffee experience, and we're after someone who fully agrees to join our team of hospitality pros at Coffee Supreme Brookvale!
About the role
We’re looking for a chef to join the team! This role is casual with the possibility of going full time at a later date. The cafe is open 7 days and you must be available to work weekends.
As a member of Coffee Supreme Brookvale you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.
Some of the key duties include:
Washing, chopping and preparing ingredients.
Preparing and cooking simple menu items.
Washing dishes, clearing tables, and keeping the cafe looking clean, tidy and inviting.
Greeting customers and getting to know our valued regulars.
Contributing to the continuous improvement of the business.
About the person
To join our team you'll need to have a genuine love for food and have some basic kitchen experience. You'll also need to move quickly, and maintain a neat and tidy workspace.
Key requirements:
Have some experience working in a commercial kitchen environment.
Have skills preparing food and using kitchen equipment.
Have knowledge of kitchen safety and food hygiene.
Be reliable and punctual.
Be well presented.
Work hard and be high energy.
Have a positive can-do attitude.
Identify with the Coffee Supreme brand and values.
Be a team player and contribute to a positive team culture.
How to apply
Click "Apply Now" or email [email protected] with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team.
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