Work with us

About the role

We are seeking a highly competent and motivated ANZ Accounts Receivable Officer to join our finance team. This critical role is responsible for safeguarding the financial health of our customer relationships across Australia and New Zealand. The successful candidate will manage the full Accounts Receivable cycle, ensuring timely collections, accurate financial records, and proactive risk mitigation, all while maintaining a high standard of professional service to our partners.

Key Responsibilities

• Credit and Risk Management: Conduct thorough credit checks and financial analysis for new and existing customers to establish appropriate credit limits and payment terms. Proactively review accounts to mitigate financial risk and ensure strict adherence to the company's credit policy.

• Customer Accounting and Reconciliation: Manage the accurate application of customer payments and reconcile account balances within internal systems (eg. Business Central, Ordermentum, Upstock). Maintain and update customer master data, including billing information, credit terms, and contact details, with an unwavering commitment to accuracy.

• Invoicing and Payment Processing: Execute weekly invoicing and credit processes, and monthly statement runs. Manage the set-up and operation of regional payment methods, including card payments in Australia and direct debits in New Zealand.

• Collections Strategy and Management: Develop, implement, and rigorously follow a structured collections strategy, including defined dunning procedures, to manage overdue accounts effectively. Negotiate, document, and monitor formal payment plans for customers facing cash flow challenges.

• Financial Reporting and Analysis: Assist with month-end, quarter-end, and year-end closing activities specific to Accounts Receivable. Calculate and track the provision for doubtful debts, analyse write-offs, and generate advanced financial reports for the CFO and management, including aging reports, cash flow forecasts, and Days Sales Outstanding (DSO) analysis.

• Process Improvement and Business Continuity: Proactively identify, recommend, and drive improvements to billing, invoicing, and collection procedures to enhance efficiency and accuracy. Document all core AR processes and train supporting teams, such as Customer Support, to ensure robust business continuity.

Skills & Experience

• Financial Expertise: Proven expertise across the full Accounts Receivable cycle, including invoicing, payment application, reconciliation, direct debits, and financial closing activities.

• Analytical Capabilities: Demonstrated ability to perform financial analysis, conduct credit risk assessments, and manage the calculation and tracking of the doubtful debt provision.

• System Proficiency: Familiarity with financial management systems (eg. Business Central, Ordermentum, Salesforce) and a capacity to collaborate with IT to streamline and automate AR processes.

• Strategic Approach: Strong capability in developing and implementing structured collections strategies and dunning procedures to achieve collection targets.

• Communication & Relationship Management: Exceptional verbal and written communication skills with the ability to manage professional relationships internally with the Sales and Finance teams and externally with customers to resolve account queries and handle escalations promptly and effectively.

Why Work With Us?

• We're proud to be a B Corporation
• A collaborative and creative work environment
• Opportunities for growth and professional development
• The chance to contribute to an innovative coffee brand with a strong community impact
• A staff coffee allowance and team discounts
• We’re an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion. 

If you are a detail-oriented, collaborative, and strategically minded Accounts Receivable professional looking for an opportunity to take ownership of a key financial function within a passionate and growing company, we encourage you to apply.

How to Apply

Send your CV and a brief cover letter explaining why you're the perfect fit for the role to olivia@coffeesupreme.com

Eat coffee for breakfast?

Our mission is simple: to enhance people’s lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training. If you believe exceptional coffee helps to raise the bar, and you thrive on seeing your customers succeed, you belong with us!

About the role

As an Account Manager, your mission is to elevate both our customers’ businesses and the Coffee Supreme brand to new heights. You will embody our values:

• Nurture Supreme Relationships: Act as a trusted partner and advisor to our café customers.
• Take Ownership: Deeply understand our customers' needs and take responsibility for their commercial success.
• Be Courageous, Curious & Creative: Drive customer growth with innovative solutions and fresh thinking.
• Take Coffee Seriously, but Not Too Seriously: Deliver exceptional service and training with a lighthearted, purpose-driven approach.

This is a dynamic, dual-focused role where you will take the lead on a portfolio of clients for all commercial matters and be the frontline expert delivering exceptional coffee training. You are customer-centric, business-focused, and expected to add significant value through your knowledge and experience.

Key Responsibilities

• Nurture & Grow Customer Success (Account Management):
  • Establish and maintain strong, strategic relationships with customers in your portfolio.
  • Develop a deep understanding of each customer's unique needs, challenges, and goals to tailor support.
  • Be the lead advisor on commercial matters: new equipment, coffee/service pricing, and new product integration.
  • Develop and execute a "toolkit" of strategies to grow the profitability and commercial health of existing accounts.
  • Maintain accurate customer records and actions using the CRM.
    
    
• Deliver Exceptional Training & Quality:
  • Create and carry out a regular, scheduled visit program to actively engage with customers.
  • Organise, schedule, and deliver professional training to our café customers, ensuring they make outstanding coffee using approved CSL techniques.
  • Provide detailed, constructive feedback and advice on improving their coffee programme (e.g., reducing wastage, streamlining processes, improving speed).
  • Conduct in-house training and coaching for other Coffee Supreme staff to build company knowledge.
    
    
• Drive New Business (Sales Programme):
  • Proactively seek and establish meaningful connections with potential new customers, in line with the company strategy.
  • Respond to new business enquiries, presenting the value of a partnership with Coffee Supreme.
  • Construct and present customer offers, following set processes and liaising with internal departments to ensure smooth execution.

About the person

Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.

To get your foot in the door, you'll need to have top-notch barista skills, great coffee knowledge and ideally know your way around La Marzocco machinery and Mythos or Mazzer grinders. You will have a minimum of two years' hospitality experience and ideally have worked in a management position. Being connected to an existing network of Melbourne cafe owners and baristas will be a huge advantage.

This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.

The successful applicant will:

• Have a high level of espresso making skills in a commercial environment - this is a non-negotiable.
• Have at least 2+ years of hospitality experience and ideally having worked in management positions.
• Have strong customer service skills and an ability to relate to people from all walks of life.
• Strong commercial acumen and the ability to discuss P&L with café owners.
• Established networks and knowledge of the Melbourne hospitality industry.
• Have excellent communication skills, both written and verbal.
• Be a proactive self-starter with good time management skills.
• Relentless attention to detail.
• Muck in with the team and be effective working autonomously.
• Have a full clean driver's licence.
• Identify with our brand and values

Extra details

This is a full time role.  The ordinary hours of work usually fall between 7.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs as well as events we are running or participating in.

A full, clean driver's licence is a must. A fully maintained company vehicle is part of the salary package, along with a mobile phone allowance and laptop.

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of Australia's specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.

How to apply

If you think you could be a great ambassador for our brand, you are committed to quality, and are ready to Take Ownership of a portfolio and truly partner with your clients, apply today to join the Coffee Supreme team!

Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to carly.limbrick@coffeesupreme.com.