Work with us

Keen to jump on the tools?

We’re on the hunt for an experienced and qualified espresso machine technician to join our team in Auckland. 

Our technicians are the real heroes of our busy wholesale operation. They keep our customers' operational by ensuring their machinery is in tip top condition. You’ll be responsible for the regular servicing and upkeep of our fleet of coffee equipment, and for delivering excellent service and support to our valued cafe customers in Auckland and the upper North Island. 

The role also includes being on call to attend customer emergencies and provide phone support.

Main duties include:

• Providing an excellent and reliable technical service to our wholesale customers in the upper North Island.
• Performing regular maintenance and repairs of our customers' equipment.
• Swiftly responding to customer call outs.
• Working with 3rd party techs to resolve issues as required.
• Diagnosing problems, then identifying and actioning solutions that will keep our customers operational.
• Working with the Sales team to recommend and provide appropriate machinery and solutions for our customers.
• Performing pre-installation checks, managing installation requirements and completing installations.
• Delivering quality customer care and excellent communication when responding to  technical enquiries.
• Performing weekend/after hours “on call” responsibilities on a regular scheduled basis.
• Documenting all service and installation work in our ERP system.
• Invoicing customers accurately and in a timely manner.
• Maintaining a tidy and organised workshop.
• Performing regular stocktakes.
• Keeping on site technical equipment and vans well maintained with regular service and preventative maintenance.
• Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge.

The successful applicant will:

• Have prior experience servicing espresso machinery
• Be proficient with tools and machinery
• Have an in depth knowledge of espresso machinery
• Ideally have a strong barista skill set
• Have a full clean driver’s licence
• Ideally hold or be working towards an EAS licence
• Have strong customer service skills
• Have excellent listening, verbal and written communication skills
• Have strong organisational and planning skills
• Be reliable and consistent with a great sense of humour and ‘can-do’ attitude
• Be a professional with a presentable manner

A full job description is available upon request.

What We Offer

You’ll join a supportive, passionate team that values authenticity, quality, and community. Alongside a vibrant workplace and excellent coffee, we offer:

• A company vehicle (van), phone and laptop
• Weekly coffee allowance
• Staff discounts
• Paid volunteer leave
• Access to our Employee Assistance Programme

Our work environment is hardworking but relaxed, and we’re proud to be both a certified B Corporation and an equal opportunity employer. No person will be denied employment on the basis of race, age, gender, or religion.

How to apply

Send us a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with your CV to brendon@coffeesupreme.com

Customs is our Wellington flagship coffee shop. Acting as a hub of Ghuznee Street, Customs is a get together for anyone after a great cup of coffee, slice of toast or doughnut. It boasts great year round sun and a healthy stack of Monocles.  It was the frontrunner of specialty coffee in New Zealand, and is visited from fans from around the world.

Over time we have learnt that coffee quality doesn't have to come at the expense of approachability and service - it should be fun, engaging, honest and generous

About the role

As a member of the Customs team you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.

Some of the key duties include:

• Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Customs in a warm and friendly manner.

• Getting to know our valued regulars, their names, drink prefs etc.

• Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.

• Smashing out top quality espresso drinks on our Linea PB/Mahlkonig E80 combo.

• Brewing up batch filter on the Fetco.

• Preparing sandwiches, toast, and other simple food items.

• Clearing tables, washing dishes and keeping the cafe looking clean, tidy and inviting.

• Contributing to the continuous improvement of the business.

About the person

To join our team you'll need to have a genuine love for coffee and get excited about delivering exceptional hospitality experiences to our valued customers. You'll need to be able to connect with people from all walks of life in an approachable and engaging manner.

To get your foot in the door you'll be a confident coffee maker and ideally have at least 2 years of experience as a barista in a high volume environment. Having an existing knowledge of specialty coffee, cultivation and processing methods will be a big advantage.

We're a small team, and we all work together to get stuff done - we all wash dishes, clear tables, make coffee - so you'll need to be happy to be a team player and contribute wherever needed.

Key requirements:

• Genuinely enjoy connecting with people and making their day.
• Ideally have 2 years experience as a barista working in specialty coffee
• Have experience with soft brewing techniques and equipment.
• Have some basic knowledge of specialty coffee, processing methods etc.
• Be a team player and contribute to a positive team culture.
• Be reliable and punctual.
• Be well presented and have an eye for detail.
• Work hard and be high energy.
• Have a positive can-do attitude.
• Identify with our core values:
  • Nurture Supreme Relationships
  • Be Courageous, Curious and Creative
  • Take Ownership
  • Take Coffee Seriously, But Not Too Seriously

Extra details

We have part time and full time roles available. The cafe is open 7 days a week, so you need to be prepared to work a weekend day.

What we can offer

We’re a team that cares deeply about what we do and who we do it for. You’ll be joining a supportive, passionate group of people who value authenticity, quality, and community. We offer a vibrant workplace, great coffee (of course!), and the chance to grow your skills in a thriving industry.

• All staff receive a weekly coffee allowance, team discounts, paid time off for volunteering, and access to our Employee Assistance programme.
• Competitive pay rates
• We're proud to be a B Corporation, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.  
  
  

How to apply

Click "Apply Now" or email jules@coffeesupreme.com with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team!