Work with us

Love early mornings and the smell of freshly roasted coffee?

Enjoy working with your hands, being part of a team, and learning the behind-the-scenes magic of producing exceptional specialty coffee?

About Us

The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration. 

About the role

Coffee Supreme's eCommerce business is growing fast, and a major transformation programme is about to take it further. As our eCommerce Delivery Manager, you'll support eCommerce across the Coffee Supreme Group, spanning the Coffee Supreme Shopify platform.

You'll help run the eCommerce engine like a sales function. That means getting hands-on with the flows that need building, the retention tactics that reduce churn, and the hyperpersonalised marketing techniques that lift performance. You'll work closely with the eCommerce Lead to bring their commercial priorities to life. You'll also be the one who makes it happen: an exceptional project manager who can scope, sequence and land complex initiatives, and a cross-functional operator who can influence people who don't report to you.

In your daily work, you will bring our four core values to life:

• Nurture Supreme® Relationships: Maintain a customer-first approach that keeps ordering simple, intuitive, and centered on hospitality while supporting and coaching your team.
• Take Ownership: Audit end-to-end support flows, drive Accounts Receivable health, and hold yourself and your team accountable to seamless execution.
• Be Courageous, Curious & Creative: Eliminate friction points, solve operational roadblocks, and lead game-changing tech integrations like Salesforce Service Cloud.
• Take Coffee Seriously, but Not Too Seriously: Balance rigorous standards and precise system reconciliations with warm hospitality and a positive attitude.

Some of the key responsibilities include:

• Help shape pricing, offers, bundling and upsell mechanics across the site to lift AOV, conversion and margin.
• Support subscription and lifecycle programs (acquisition offers, retention flows, win-backs, upgrade/downgrade paths) with a focus on minimising churn.
• Build and optimise Klaviyo lifecycle and CRM flows, including welcome, abandonment, post-purchase, win-back and subscription journeys.
• Apply hyperpersonalised marketing techniques and support agentic and AI-driven eComm tools to improve personalisation, retention and efficiency.
• Use performance data to spot commercial opportunities and feed them into a continuous cycle of improvement.
• Schedule and run all active eComm projects end-to-end, from scoping and timelines to dependencies and go-live, against priorities set by the Head of eCommerce.
• Maintain a single source of truth for the eComm roadmap and project status, flagging risks, blockers and slippage early with proposed solutions.
• Be the connective tissue between eComm, marketing, wholesale/retail, operations and customer support, running kick-offs, check-ins and post-launch reviews to keep everyone accountable.
• Brief and manage external partners (developers, Shopify specialists, agencies) and hold them to scope and timeline.
• QA every deliverable before launch (links, pricing, stock, mobile, checkout), track project and commercial outcomes, and report results to the Head of eCommerce and stakeholders.

About You

We are looking for a process-minded, detail-oriented leader who can balance operational efficiency with genuine hospitality. You are comfortable diving deep into multi-system data flows, untangling complex administrative tasks, and fostering a proactive, problem-solving team culture.

The successful applicant will:

• Exceptional project management skills, with a track record of delivering complex, multi-stakeholder eCom initiatives end-to-end while juggling multiple projects.
• Strong, proven hands-on experience in Shopify (essential) and Klaviyo, including flows, segmentation and lifecycle campaign design.
• Solid experience in customer lifecycle and subscription marketing, with commercial instincts around pricing, offers, bundling and upsell.
• Strong cross-functional influencing skills, with proven success getting results through people outside your direct control.
• A clear, structured communication style and a deep appreciation for getting the details right.
• Exposure to hyperpersonalised eComm marketing (familiarity with agentic/AI tools is a plus).

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of Melbourne's specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.

If this sounds as exciting to you as it does to us, we want to hear from you! Apply today to join our team.

How to Apply

Send your CV and a brief cover letter explaining why you're the perfect fit for the role to mick@coffeesupreme.com

Eat coffee for breakfast?

Our mission is simple: to enhance people's lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training, building brands that are benchtop worthy. If you believe exceptional coffee helps to raise the bar, love delivering warm hospitality, and thrive on keeping operations running seamlessly, you belong with us!  

About the role

As our Customer Care Administrator and Office Coordinator NSW, you’ll be the heartbeat of our Sydney roastery and the primary contact for our valued customers, suppliers, and visitors across two iconic brands - Coffee Supreme and Gabriel Coffee.  

This role is a dynamic mix of wholesale customer support, eCommerce administration, data management, accounts receivable and day-to-day office coordination. Whether you're entering daily wholesale orders, managing our Gabriel Coffee online store, answering customer calls, or keeping the Sydney office organised and welcoming, you will ensure every touchpoint reflects our high standards.  

In your daily work, you will bring our four core values to life:

• Nurture Supreme® Relationships: Build deep trust with our wholesale customers, offer warm hospitality to visitors, and foster supportive, collaborative partnerships with your internal teammates.  

• Take Ownership: Take full responsibility for order accuracy, customer queries, administrative tasks, and local roastery operations to keep things running smoothly. 

• Be Courageous, Curious & Creative: Constantly look for ways to improve our customer service delivery, solve problems with an analytical mindset, and stay curious to learn new systems.  

• Take Coffee Seriously, but Not Too Seriously: Balance an uncompromising standard of excellence in every cup and task with genuine fun, warm hospitality, and a positive, "muck-in" attitude.  

Key Responsibilities

Customer Care & Wholesale Administration:

• Act as the friendly, first point of contact for wholesale customers across both brands via calls, emails, Ordermentum, and in-person enquiries.  

• Accurately enter and process daily wholesale customer orders, monitor order cut-offs, and manage any order changes, delays, or credit notes.  

• Apply customer payments and reconcile balances between internal systems.

• Assist with new customer onboarding, pricing groups, and system updates in Ordermentum and Microsoft Business Central.  

• Provide coverage for interstate Customer Support (VIC & QLD) when needed.  

eCommerce Operations & Administration:

• Manage the day-to-day fulfilment of online store orders for the Gabriel Coffee brand using Shopify and Recharge.  

• Pack online orders, generate shipping labels, and handle subscription and order queries promptly.  

• Update product listings, manage store collections, and assist marketing with product dispatch.  

Office Coordination & Systems:

• Greet visitors, manage walk-in door sales, and maintain a clean, organized, and welcoming roastery office environment.  

• Coordinate weekly/monthly office supply orders (groceries, stationery) and team lunch orders.  

• Assist with vehicle administration (registrations, fuel cards), basic account reconciliations, and general administrative support for the Sydney team.  

• Support the planning and logistics for local events and cuppings.  

About the person

Delivering exceptional customer service, managing details, and keeping an office organised are at the heart of this role. We’re looking for a warm, proactive, and detail-oriented team player who has high emotional intelligence and thrives in a fast-paced environment.  

You have a sharp eye for detail, strong problem-solving skills, and enjoy multi-tasking while keeping customer satisfaction front and center. A genuine passion for coffee and hospitality will fit right in here!  

The successful applicant will:

• Possess strong customer service and communication skills with a warm, empathetic style.  

• Have high attention to detail and a commitment to delivering accurate, high-quality administrative work.  

• Be comfortable using computing platforms (G Suite, Excel, Word); experience with Shopify, Ordermentum, Salesforce, or Microsoft Business Central/Dynamics is a huge plus!  

• Be an adaptable team player who is ready to muck in with local events and roastery tasks.  

• Have a proactive, "how can we" attitude and strong organisational skills.  

• Identify closely with our brand, code of conduct, and core values.  

Extra details

This is a full-time role based at our Sydney Roastery. Ordinary hours generally fall between Monday to Friday, with occasional flexibility required for brand events.  

What We Offer

• A staff coffee allowance and team discounts  

• Paid time off for volunteering  

• A vibrant, supportive, and inclusive team culture  

• Opportunities for growth within the Coffee Supreme network  

Coffee Supreme is a certified B Corp and an equal opportunities employer.  

How to apply

If you’re a organised multitasker with a passion for customer care and great coffee, we’d love to hear from you!  

Click "Apply Now" to send your CV and a cover letter telling us a bit about yourself and why you'd be a great fit for the role.