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With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Customer Care & Accounts Receivable Administrator
Wellington
Fixed Term Full time
Immediate
Eat coffee for breakfast?
Our mission is simple: to enhance people's lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training, building brands that are benchtop-worthy. If you believe exceptional coffee helps to raise the bar, love delivering warm hospitality, and thrive on keeping operations running seamlessly, you belong with us!
We have an exciting opportunity for someone special to join our Wellington office as a Customer Support & Accounts Receivable Administrator in a dynamic, full-time 12 month fixed-term role.
ABOUT THE ROLE
As the voice and face of our company, our office-based Customer Support team is the primary point of contact for customers, field staff, suppliers, and visitors alike. From handling incoming inquiries and arranging field support to keeping day-to-day administrative operations running smoothly, this team keeps our business connected and moving forward.
We are looking for a new Customer Support Administrator to fill a role with two key focuses:
Nurture Supreme® Relationships: Delivering outstanding, warm, and responsive support to our customers.
Financial & Operations Support: Managing accounts receivable and day-to-day administration for our NZ customers with accuracy and care.
Here is what your day-to-day will look like:
- Relationship & Customer Care: Greet customers warmly (in person and on the phone). Take ownership of customer queries, provide product advice, and follow up promptly to make sure every interaction feels special.
- Order & Logistics Management: Receive and enter customer orders accurately and swiftly. Liaise with couriers and our fulfilment team on delivery updates, proactively solving hiccups and keeping customers informed.
- Technical & Training Support: Promptly log machinery troubleshooting requests with full detail, and route espresso training or new business opportunities directly to the right team members.
- Accounts Receivable: Set up direct debits, run weekly invoicing and monthly statements, accurately apply daily payments, and respond to account queries with ease.
- Office & Systems Admin: Keep our databases up to date, support field staff with quick information, and take ownership of general office flow - from supply orders to stocktakes and keeping our workspace welcoming and organised.
ABOUT THE PERSON
To thrive in this role, you’ll need exceptional people skills and a genuine love for human connection. Many of our customers operate in fast-paced, high-pressure environments. You’ll bring a calm, empathetic, and solutions-focused mindset that gives them complete confidence we’re on their team.
We’re looking for someone who knows how to Take Coffee Seriously, but Not Too Seriously - bringing passion, technical curiosity, and warmth without the pretension.
Key qualities and capabilities include:
- Courageous, Curious & Creative: You are a proactive problem solver who isn't afraid to dive into technical troubleshooting, learn new systems, or find creative solutions for a customer.
- High Attention to Detail: Great memory and precision when handling customer preferences, varied product ranges, and financial allocations.
- Industry Savvy: A background in hospitality or specialty coffee (including brewing methods and equipment) is a major plus!
- Tech-Adept: Strong computer skills, with bonus points for experience in Microsoft Business Central, Salesforce, Upstock, or Google Workspace.
- Communication & Adaptability: Excellent written and verbal communication. You can read the room, adapt in the moment, and keep things structured and tidy.
What We Offer
- A staff coffee allowance and team discounts
- Paid time off for volunteering
- A vibrant and supportive team culture
- Opportunities for growth within the Coffee Supreme network
- A role at the heart of New Zealand's specialty coffee community
Coffee Supreme is a certified B Corp, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
HOW TO APPLY
Hit apply now and send us your CV along with an email telling us why you'd be perfect for this role (or email directly to hr@coffeesupreme.com).
A full job description is available upon request.
eCommerce Manager
Melbourne
Full time
Immediate
Love early mornings and the smell of freshly roasted coffee?
Enjoy working with your hands, being part of a team, and learning the behind-the-scenes magic of producing exceptional specialty coffee?
About Us
The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration.
About the role
Coffee Supreme's eCommerce business is growing fast, and a major transformation programme is about to take it further. As our eCommerce Delivery Manager, you'll support eCommerce across the Coffee Supreme Group, spanning the Coffee Supreme Shopify platform.
You'll help run the eCommerce engine like a sales function. That means getting hands-on with the flows that need building, the retention tactics that reduce churn, and the hyperpersonalised marketing techniques that lift performance. You'll work closely with the eCommerce Lead to bring their commercial priorities to life. You'll also be the one who makes it happen: an exceptional project manager who can scope, sequence and land complex initiatives, and a cross-functional operator who can influence people who don't report to you.
In your daily work, you will bring our four core values to life:
- Nurture Supreme® Relationships: Maintain a customer-first approach that keeps ordering simple, intuitive, and centered on hospitality while supporting and coaching your team.
- Take Ownership: Audit end-to-end support flows, drive Accounts Receivable health, and hold yourself and your team accountable to seamless execution.
- Be Courageous, Curious & Creative: Eliminate friction points, solve operational roadblocks, and lead game-changing tech integrations like Salesforce Service Cloud.
- Take Coffee Seriously, but Not Too Seriously: Balance rigorous standards and precise system reconciliations with warm hospitality and a positive attitude.
Some of the key responsibilities include:
- Help shape pricing, offers, bundling and upsell mechanics across the site to lift AOV, conversion and margin.
- Support subscription and lifecycle programs (acquisition offers, retention flows, win-backs, upgrade/downgrade paths) with a focus on minimising churn.
- Build and optimise Klaviyo lifecycle and CRM flows, including welcome, abandonment, post-purchase, win-back and subscription journeys.
- Apply hyperpersonalised marketing techniques and support agentic and AI-driven eComm tools to improve personalisation, retention and efficiency.
- Use performance data to spot commercial opportunities and feed them into a continuous cycle of improvement.
- Schedule and run all active eComm projects end-to-end, from scoping and timelines to dependencies and go-live, against priorities set by the Head of eCommerce.
- Maintain a single source of truth for the eComm roadmap and project status, flagging risks, blockers and slippage early with proposed solutions.
- Be the connective tissue between eComm, marketing, wholesale/retail, operations and customer support, running kick-offs, check-ins and post-launch reviews to keep everyone accountable.
- Brief and manage external partners (developers, Shopify specialists, agencies) and hold them to scope and timeline.
- QA every deliverable before launch (links, pricing, stock, mobile, checkout), track project and commercial outcomes, and report results to the Head of eCommerce and stakeholders.
About You
We are looking for a process-minded, detail-oriented leader who can balance operational efficiency with genuine hospitality. You are comfortable diving deep into multi-system data flows, untangling complex administrative tasks, and fostering a proactive, problem-solving team culture.
The successful applicant will:
- Exceptional project management skills, with a track record of delivering complex, multi-stakeholder eCom initiatives end-to-end while juggling multiple projects.
- Strong, proven hands-on experience in Shopify (essential) and Klaviyo, including flows, segmentation and lifecycle campaign design.
- Solid experience in customer lifecycle and subscription marketing, with commercial instincts around pricing, offers, bundling and upsell.
- Strong cross-functional influencing skills, with proven success getting results through people outside your direct control.
- A clear, structured communication style and a deep appreciation for getting the details right.
- Exposure to hyperpersonalised eComm marketing (familiarity with agentic/AI tools is a plus).
What We Offer
- A staff coffee allowance and team discounts
- Paid time off for volunteering
- A vibrant and supportive team culture
- Opportunities for growth within the Coffee Supreme network
- A role at the heart of Melbourne's specialty coffee community
Coffee Supreme is a certified B Corp, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
If this sounds as exciting to you as it does to us, we want to hear from you! Apply today to join our team.
How to Apply
Send your CV and a brief cover letter explaining why you're the perfect fit for the role to mick@coffeesupreme.com
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