Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Sales Lead (NZ)
Auckland
Full time
Immediate
Eat coffee for breakfast?
We're growing, and are on the hunt for an experienced Sales Lead to join the team in Auckland.
ABOUT THE ROLE
The mission for the Sales Lead is to grow and contribute to our wholesale customer base and wider network of Coffee Supreme fans through a successful proactive and reactive New Business programme.
Fuelled by our purpose of enhancing people’s lives by cultivating greater connection, creativity and collaboration, you will become an essential business partner for the existing wholesale network and bring new business into Coffee Supreme NZ.
Through a high touch leadership style the Sales Lead (NZ) will create an environment where it is easy for the sales team to fulfil their roles to the highest standard. This includes providing regular coaching and feedback, as well as ensuring the team has the training and resources required to do their jobs effectively.
In this role you'll also be proactively seeking new business and responding to sales enquiries for your allocated region, putting together offers for new customers and managing handovers with our account management team.
Some of the main duties include:
- Develop an in-depth understanding of our products and services, and what we can (and cannot) do for our customers
- Develop an in-depth understanding of our existing customer agreements and commitments.
- Maintain an active list of prospective customers and carry out a regular programme of visits to proactively seek new business, in line with our current sales strategy
- Quickly establish a connection with prospective customers, and develop an understanding of their business requirements. Help them to find out what Supreme offers and how we can add value to their business
- Maintain a CRM that clearly shows new business targets and enquiries, action taken so far, and next steps
- Respond to new business enquiries same day: meet with prospective clients and help them find out what Supreme offers.
- Construct offers to potential customers following the set guidelines, liaising with the relevant CSL departments to get things done, and keep relevant people informed of what is happening
ABOUT THE PERSON
Building relationships and connecting with people are at the heart of the role. We're looking for a confident self starter who is genuine, humble, organised and can be effective while working autonomously.
This role will suit someone who is hyper passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.
To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery. Ideally, you will have a minimum of two years sales experience. Being connected to an existing network of Auckland cafe owners and baristas will be a huge advantage.
You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
The successful applicant will:
- Have a high level of espresso making skills in a commercial environment
- Have strong customer service skills and an ability to relate to people from all walks of life
- Have at least 2 years proven coffee sales experience, and ideally have worked in a senior role
- Experience leading a team of sales people.
- Have a sound knowledge of the NZ hospitality scene
- Have excellent communication skills, both written and verbal
- Be a proactive self-starter with good time management skills
- Relentless attention to detail
- Muck in with the team and be effective working autonomously
- Have a full clean driver's licence
- Be solutions-focussed
EXTRA DETAILS
This is a full time role. The ordinary hours of work usually fall between 8.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1 week per month. A full, clean driver's licence is a must.
HOW TO APPLY
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to natalie@coffeesupreme.com
A full job description is available upon request.
Come join our team!
Customer Support Administrator
Sydney
Full time
Immediate
At Coffee Supreme our purpose is to enhance people's lives by cultivating greater connection, creativity and collaboration. We pride ourselves on building genuine, warm and engaging relationships with our customers.
We have an exciting opportunity for someone who shares these values to join our Sydney based team in a dynamic new full time role.
ABOUT THE ROLE
The Customer Support Administrator plays a crucial role in achieving our purpose.
They strive to deliver exceptional service and hospitality to our Australian customers, suppliers and friends, as well as supporting and enabling our team to do the same by running efficient administrative systems and processes.
The person in this role provides a main point of contact for our Australian customers, suppliers, and future customers. They work as part of a team to manage incoming orders and enquiries, and for ensuring the smooth operation of the administrative functions of Coffee Supreme Australia.
They also play an important role locally in Sydney, ensuring that our space is maintained and organised. Our office should be warm and inviting for both staff and visitors, and stocked with all the necessary supplies to be able to run smoothly and efficiently..
Some of the main duties include:
- Deliver an exceptional level of service and hospitality to all callers and visitors to Coffee Supreme, which is in line with our core values, philosophy and policies of the company.
- Receive and respond to inbound enquiries within the timeframe expectations set, liaising with various people and departments.
- Manage customer orders, ensuring they are received and entered into the system on time each week, meeting fulfilment deadlines.
- Setup and maintain customer accounts in our system.
- Liaise with couriers and the fulfilment team regarding orders and delivery issues, keeping the customer informed, and organising interim solutions if necessary.
- Team admin support - this could include completing credit card reconciliations, booking technical and/or training jobs etc.
- Accounts receivable management - invoicing, statements, setting up direct debits, allocating customer payments and debtor management.
- Local office management - organise weekly fruit and other supplies for the Sydney office, ensuring the office is kept stocked with all the necessary items, and maintaining high standards or presentation, care and upkeep in our office areas.
- Participating in organising social gatherings for the team.
ABOUT THE PERSON
To be successful in the role, your people skills will need to be on point! Our customers work in a high stress environment - so you'll need to understand this and maintain a positive solutions focussed approach, providing confidence that we are working swiftly to solve any issues. Maintaining a calm and empathetic manner is super important.
Attention to detail and a good memory is also a must - we have a wide product range, and each customer is different, so being able to recall information about our customers and the products they use is essential. Our customers rely on us to get them their orders accurately and on time so that they can run their own businesses smoothly and efficiently.
We're a small team and we all muck in to help each other whenever needed (eg jumping in to help despatch, popping out to drop things off) - so being a team player is a non-negotiable.
If you love helping people, love the coffee industry, and loved keeping things organised, then this is a great role for you!
Key skills and capabilities include:
- Excellent customer service ethic with a solutions focussed approach
- Strong people skills and ability to show empathy
- Ability to read people and situations and respond accordingly in the moment
- Have strong written and verbal communication skills
- Strong attention to detail
- Computer savvy and confident with using a variety of programs and applications
- Ordermentum and Windows Business Central experience advantageous
- Asset and Equipment management experience advantageous
- General admin skills and experience
- Tidy and organised with a focus on systems and processes
- Experience in accounts receivable an advantage
Our Sydney team are an incredible bunch, and our customers are first rate, so it's really important to us to find the right person with a positive outlook, a team focused approach, and who lives our values:
- Be courageous, curious and creative
- Nurture Supreme Relationships
- Embrace an owner's mindset
- We take our coffee seriously, not ourselves
EXTRA DETAILS
This is a full time role based in Prestons, Sydney. The ordinary hours usually fall between 7.00am and 5.00pm Monday to Friday.
HOW TO APPLY
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to susan.richer@coffeesupreme.com
A full job description is available upon request.
Coffee Supreme is an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
Come join our team!
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.