Work with us

Eat coffee for breakfast?

We’re on the hunt for a someone to join our team of hospitality pros in a Customer Support role. This is a varied role, with the main duties including account management, coffee training and sales. 

Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.

To get your foot in the door, you'll need to have top-notch barista skills, great coffee knowledge and know your way around La Marzocco and La San Marco machinery. Ideally you will have a minimum of two years' hospitality experience and have worked in a management position. Being connected to an existing network of Victoria cafe owners and baristas will be a huge advantage.

Account management at Supreme is all about attention to detail, being hospitable and always improving our customers' experience. You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must. These attributes will complement the sales aspect of this role. Along with the account management responsibilities, you'll also be responding to sales enquiries for your allocated region, proactively seeking new business and putting together offers for new customers.

Providing fun and informative coffee training for baristas working with our coffee is another major facet of the role. This is where your excellent barista skills and hospitality experience will come into their own. You'll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you've picked up from your years in the industry.

All of this is underpinned by a focus on Customer Support. You’ll be the welcoming “face” to Coffee Supreme’s customers, whether in person, on the phone, or online. As we're a small team, we all have an "office day" where we take turns to look after the phones, field calls, enter orders into the system etc.

This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.

Some of the main duties are:

• Being the main point of contact for the customers in your portfolio.
• Develop a comprehensive knowledge of the customers in your portfolio, and establish a warm and friendly rapport with them.
• Overall responsibility for managing the customer relationship and ensuring that customers receive the highest quality of customer care from Coffee Supreme.
• Run a regular programme of visits to the customers in your portfolio
• Help our customers to run a successful coffee programme, and look for additional ways that can help enhance their offer.
• Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.
• Organise training bookings, and provide constructive feedback.
• Proactively seek new business that fits in with our qualification policy.
• Respond to new business enquiries.
• Construct offers for potential customers.
• When rostered, deliver office-based customer care (answering phones, entering orders, helping customers with queries etc).
  
  

The successful applicant will:

• Have a high level of espresso making skills in a commercial environment - this is a non-negotiable.
• Have strong customer service skills and an ability to relate to people from all walks of life.
• Have at least 2+ years of hospitality experience, and ideally having worked in a management role.
• Have a sound knowledge of the Auckland hospitality scene.
• Have excellent communication skills, both written and werbal.
• Be a proactive self-starter with good time management skills.
• Relentless attention to detail.
• Muck in with the team and be effective working autonomously.
• Have a full clean driver's licence.
• Be solutions-focussed.

Extra details
This is a full time role.  The ordinary hours of work usually fall between 8.30am  and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.

Some travel will be required in this role. A full, clean driver's licence is a must.

How to apply
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to cara.mcdonnell@coffeesupreme.com.

A full job description is available upon request.