Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Espresso Machine Technician
Auckland
Full Time
Immediate
Keen to jump on the tools?
We're a small office of keen coffee pros who work hard and love to win.
We're on the hunt for an espresso machine technician to join our Auckland team!
Our technicians are the real heroes of our busy wholesale operation. They keep our customers machinery tip top while providing excellent service and support. You’ll be responsible for the regular servicing and upkeep of our customers coffee equipment, which includes being on call to attend customer emergencies and provide phone support.
This is an ideal role for someone who loves the coffee industry and is looking for the next step in their career.
Prior experience servicing La Marzocco and La San Marco machinery is a bonus, but is not required.
Main duties include:
- Providing excellent service to our wholesale customers
- Swiftly responding to customer call outs
- Performing regular maintenance and repairs of our customers' equipment
- Diagnosing problems, then identifying and actioning solutions that will keep our customers operational
- Performing pre-installation checks, manage operational requirements and complete installations
- Performing weekend/after hours “on call” responsibilities every third weekend.
- Delivering quality customer care and excellent communication about all technical enquiries
- Working with Account Managers to recommend and provide appropriate machinery and solutions for our customers
- Documenting all service and installation work in our ERP system.
- Contributing to maintaining a tidy and organised workshop
- Keeping technical equipment and vans well maintained with regular service and preventative maintenance
- Being involved in hosting wholesale customer events focused on the mechanical aspects of coffee
- Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge
The successful applicant will:
- Have a strong barista skill set (2+ years preferred)
- Have a basic knowledge of espresso machinery
- Be proficient with tools and machinery
- Have a full clean driver’s licence (and can drive a manual)
- Have strong customer service skills
- Have excellent listening, verbal and written communication skills
- Be a quick thinker, and decisive
- Have strong organisational and planning skills
- Be reliable and consistent with a great sense of humour and ‘can-do’ attitude
- Be a problem solver attitude with experience in delivering customer-focused solutions based on their specific needs
- Be a professional with a presentable manner
- Be a qualified EAS, or be working towards a current Restricted Electrical and/ or Test and Tag practicing licence (not a requirement, but definite bonus!)
How to apply
Click "Apply Now" to send us a cover letter telling us a bit about yourself and why you'd be a great addition to our team, along with a current CV to natalie@coffeesupreme.com
A full job description is available upon request.
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.
No Positions currently available
Keep checking back for positions or stay in touch via our social channels.