Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Cafe Manager - Customs
Wellington
Full time
Immediate
Eat Coffee for Breakfast?
Are you passionate about coffee, hospitality, and leading an outstanding team? Customs is on the lookout for a dynamic and experienced Café Manager to lead our team and continue delivering the thoughtful, quality service we’re known for.
About Us
Customs is more than just a café — it’s a cornerstone of Wellington’s specialty coffee scene. As the flagship café for Coffee Supreme in our hometown, we take pride in every detail, from expertly crafted coffee to warm and genuine customer service. Our space is relaxed but purposeful, and we’re serious about our people, our coffee, and our community (but we don't take ourselves too seriously!).
The Role
We’re seeking a hands-on and forward-thinking manager who thrives in a busy café environment. You’ll be responsible for the daily operations of Customs, leading a tight-knit team, ensuring high standards of service, and maintaining the strong culture our regulars love.
Key Responsibilities:
- Uphold Customs’ reputation for excellent coffee and service
- Oversee daily operations with a focus on efficiency and quality
- Manage costs, rostering and stock inventory within expected guidelines
- Manage, mentor, and roster a high-performing team
- Foster a welcoming and inclusive environment for both staff and customers
- Foster a customer-first culture, consistently delivering outstanding service
- Maintain excellent standards of cleanliness, hygiene, and safety
- Maintain a coffee and food offer that reflects the high quality standards of Coffee Supreme
- Manage inventory, controlling costs, and optimising cafe profitability
- Ensure the site and equipment are maintained to the highest level.
- Work closely with Coffee Supreme’s wider team on café initiatives and strategy
- Stay updated on industry trends, continuously seeking opportunities for improvement and innovation
About You
To be successful in this position it's vital that you have an existing knowledge of specialty coffee and brewing. You'll also need to have excellent hospitality skills, and be able to connect with people from all walks of life in a warm, approachable and engaging manner.
- 3+ years experience as a cafe manager in a high volume cafe environment
- 2+ years experience as a barista in a high volume enviroment
- Passionate about coffee, people, and hospitality
- Exceptional leadership and communication skills
- Detail-oriented with strong organisational ability
- Comfortable with POS and inventory systems
- Committed to creating a positive, values-driven workplace
What We Offer
- A vibrant and supportive team culture
- Opportunities for growth within the Coffee Supreme network
- Competitive salary and staff benefits
- A role at the heart of Wellington’s specialty coffee community
Coffee Supreme is a certified B Corp, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
EXTRA DETAILS
This is a full time salaried role. The cafe is currently open 7 days a week and you will be expected to work a minimum of 40 hours per week.
How to Apply
Sound like your kind of role? Send your CV and a short cover letter to natalie@coffeesupreme.com.
Join us in shaping the future of one of Wellington’s most loved cafés!
Order Fulfilment Assistant
Wellington
VARIOUS
Immediate
We're looking for an energetic and dynamic person to join the busy order fulfilment team at our Wellington Roastery & HQ.
About the role
The order fulfilment team plays a crucial role in the delivery of our purpose to enhance people’s lives by cultivating greater connection, creativity and collaboration.
We do this by:
- Getting orders to our cafe customers safely and on time so that they can brew up the best coffee in town for their own customers.
- Getting orders out the door to our online and supermarket customers, so that people all over the motu can enjoy a delicious cuppa at home!
- Delivering the amazing service that we have promised to our customers, building trust in our brand and maximising customer retention.
As a member of the order fulfilment team you will pick, prepare, package and despatch or deliver customer orders accurately and efficiently, and handle all customer contact in a professional and helpful manner in accordance with our values and mission.
Some of the main responsibilities include:
- Coffee packing and bagging
- Order preparation and fulfilment
- Customer service and deliveries
- Maintaining a tidy and safe production environment
- Processing incoming goods and managing stock
- General warehouse duties
- Working as part of a team to achieve wider team goals
- Participating in events at the roastery
The ordinary hours of work will be based on a roster, and fall within 7.30am to 4.00pm Mondays to Fridays.
About the person
It requires a very strong attention to detail as we have a wide variety of products and each customer has specific requirements. It's also a very busy department, so you'll need to be able to work quickly and efficiently, and follow set processes to ensure we deliver a quality and consistent product and service.
As someone who sees our customers on a daily basis you'll also need to have great customer service skills.
It's crucial that you are an engaged team player - everyone is expected to share in team tasks and contribute to our continuous improvement.
Key skills required:
- Physically strong and fit
- Strong attention to detail
- Excellent customer service skills
- Intermediate computing skills
- Strong communication skills
- Ability to remember and follow set processes
- Ability to hustle and work to deadlines
- A full clean drivers licence and abitlity to drive a manual an advantage
- Hospitality experience an advantage
- Forklift licence an advantage
Other details
- Pay rate $27.80 per hour before tax (equivalent to Living Wage)
- We a proudly B Corp certified!
- CS is an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
How to apply
Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to izzy@coffeesupreme.com.
A full job description is available, so let us know if you're interested - come join our team!
Production Graphic Designer
WELLINGTON OR MELBOURNE
Full Time
April/May 2025
Eat Coffee for Breakfast?
We are looking for a talented and detail-oriented Production Graphic Designer to join our dynamic team and help elevate our visual identity in the marketplace.
Our successful candidate will be based in either Wellington or Melbourne.
About Us
The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. As a leading coffee brand committed to quality and innovation, we are passionate about delivering an exceptional experience for our customers—from the beans we source to the branding that represents us, we’re all in on being the best in the business.
We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration. Our vision is for Coffee Supreme® to sit at every table where original ideas and connections are being brought to life.
We are looking for a talented and detail-oriented Production Graphic Designer to join our dynamic team and help elevate our visual identity in the marketplace.
About the role
As our Production Graphic Designer, you will play a key role in bringing our visual concepts to life. You will work closely with our marketing and brand teams to create compelling designs that reflect our brand, whether for packaging, promotional materials, digital assets, or product launches. The ideal candidate will have a strong design eye, excellent attention to detail, and a passion for working in a fast-paced, collaborative environment.
Some of the key responsibilities include
- Design and execute production-ready graphics for print and digital platforms, including product packaging, marketing collateral, and social media visuals.
- Ensure brand consistency across all materials and maintain high-quality standards in design work.
- Collaborate with the marketing and product teams to create innovative and impactful designs that align with campaign goals.
- Review and prepare final files for print and digital production, ensuring all specifications and guidelines are met.
- Coordinate with printers, vendors, and production teams to ensure timely and accurate delivery of materials.
- Stay up to date with the latest design trends and technology, continuously bringing fresh ideas to the table.
- Assist in the creation of templates and assets to streamline future production processes.
About the person
We’re looking for a creative, detail-oriented graphic designer who thrives in a fast-paced, collaborative environment. The ideal candidate is not only technically skilled but also passionate about crafting visually compelling designs that align with our brand's identity and mission. You should be someone who enjoys working as part of a team, offering fresh ideas, and embracing feedback to refine your work. A great fit for our team will be proactive, adaptable, and able to juggle multiple projects while maintaining high-quality standards.
Key Requirements
- Proven experience as a Graphic Designer, with a strong portfolio showcasing production-level work.
- Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.).
- Knowledge of print production processes and file preparation.
- Strong attention to detail and ability to work on multiple projects simultaneously.
- Excellent communication and teamwork skills.
- A passion for coffee and an appreciation for the creative and dynamic environment of the coffee industry.
- Ability to work under tight deadlines and manage time effectively.
- Experience in packaging design and e-commerce asset creation.
- Familiarity with web design principles and experience in creating digital assets for social media and web.
Why Work With Us?
- We're proud to be a B Corporation
- A collaborative and creative work environment
- Opportunities for growth and professional development
- The chance to contribute to an innovative coffee brand with a strong community impact
- A staff coffee allowance and team discounts
- We’re an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
If you're a skilled designer based in Melbourne or Wellington with a passion for coffee and a keen eye for production detail, we want to hear from you! Apply today to join our creative team and help us brew up something special.
How to Apply
Send your CV, portfolio, and a brief cover letter explaining why you're the perfect fit for the role to olivia@coffeesupreme.com
Customer Support Coordinator
Sydney
Full time
Immediate
About us
At Coffee Supreme, we’re all about people — our customers, our team, and our community. We pride ourselves on building warm, genuine relationships and providing exceptional support to everyone we interact with. Right now, we’re looking for someone special to join our close-knit Sydney team in a full-time Customer Support Coordinator role.
Our Sydney roastery is home to two iconic coffee brands - Coffee Supreme and Gabriel Coffee - and in this role you'll be proudly repping both.
About the role
Our Customer Support team is the friendly voice and helpful hand behind the scenes — answering queries, managing orders, and supporting both our customers and internal teams. Based in our Sydney roastery, you’ll be part of a dynamic and collaborative environment where no two days are quite the same.
This role has three key focus areas:
Customer Service & Support
You’ll be one of the key contacts for our wholesale customer base (for both brands), including receiving and managing orders and enquiries, managing accounts receivable, and debtor management. You’ll also be the friendly face to visitors to our Sydney roastery.
- Be the first point of contact for calls, emails, and in-person visits
- Receive and process customer orders quickly and accurately
- Liaise with couriers and fulfilment teams to solve delivery issues
- Handle espresso training and new business enquiries, passing them to the right team
- Offer product advice and follow through on promises
- Keep customer records updated in Microsoft BC
- Support field staff with timely information and customer updates
- Accounts receivable and debtor management
- Order supplies, maintain a tidy and welcoming space
- Help with stocktakes and inventory management
E-commerce Operations & Admin
You’ll be the go-to person for managing our online store, while also ensuring our customers receive fast, thoughtful, and knowledgeable support.
- Manage the daily fulfilment of online store orders
- Generate and automate shipping labels
- Pack online orders in readiness for delivery
- Manage online store inventory and product listings
- Assist with automated customer comms (shipping, refunds etc.)
- Manage store navigation, create product collections and discounts
- Oversee subscription support (via Recharge) and liaise with dispatch
- Generate reports and analysis on weekly sales
Data and systems maintenance
The role also involves managing and maintaining customer and financial information across our different platforms, including identifying, investigating and resolving problems at the back end.
- Process daily orders from Ordermentum
- Purchase order creation
- Customer payment reconciliations
- Organise and maintain financial documents and records
- Investigate and resolve any discrepancies
- Accounts Payable
- Stock assembly and BOM creation
- Assist with other ad hoc data entry processes that arise
About the person
We're looking for someone with 2+ years experience in a similar role who is happy to work autonomously. Our work environment is hardworking, but the atmosphere is relaxed and informal. This will suit a person who lives locally or has good transport options to Chatswood.
The main business platform we use is Microsoft Business Central - it is essential that you have previous experience in this - or at least the ability to understand and be able to pick up systems like this quickly.
Skills and experience
- Experience with Microsoft Dynamics and/or Microsoft Business Central
- Intermediate computer skills including Excel, word and data entry
- Keen eye for detail and a commitment to delivering high quality work
- Good organisational skills, ability to multitask and prioritise work efficiently
- Flexibility to changing priorities and work demands
- A warm, empathetic, and professional communication style
- Great attention to detail and a sharp memory
- A proactive and tidy work ethic
- An analytical mind and problem solving approach
- Knowledge of Shopify and Recharge (or similar platforms)
- Excellent written and verbal communication skills
- A passion for coffee — knowledge of brewing gear and methods is a bonus
- A genuine love of helping people and making their day easier
- Ability to juggle multiple internal stakeholders with various requirements
- Good timekeeping, reliable and committed
- Excellent communication and interpersonal skills
- Self-motivated & ability to work autonomously
- A growth mindset / problem solving attitude
What we can offer
We’re more than just a coffee company — we’re a team that cares deeply about what we do and who we do it for. You’ll be joining a supportive, passionate group of people who value authenticity, quality, and community. We offer a vibrant workplace, great coffee (of course!), and the chance to grow your skills in a thriving industry.
All staff receive a weekly coffee allowance, team discounts, paid time off for volunteering, and access to our Employee Assistance programme.
We're proud to be a B Corporation, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
Sound like you?
We’d love to hear from you. Send us your CV and a cover letter telling us why this role feels like the right fit.
Production Graphic Designer
Wellington or Melbourne
Full time
April/May 2025
Eat Coffee for Breakfast?
We are looking for a talented and detail-oriented Production Graphic Designer to join our dynamic team and help elevate our visual identity in the marketplace.
Our successful candidate will be based in either Wellington or Melbourne.
About Us
The Coffee Supreme® team is a motivated crew of professionals striving for excellence in all things coffee and hospitality. As a leading coffee brand committed to quality and innovation, we are passionate about delivering an exceptional experience for our customers—from the beans we source to the branding that represents us, we’re all in on being the best in the business.
We're fuelled by the purpose that coffee isn't just a delicious drink - it's a way to enhance people's lives by cultivating greater connection, creativity & collaboration. Our vision is for Coffee Supreme® to sit at every table where original ideas and connections are being brought to life.
We are looking for a talented and detail-oriented Production Graphic Designer to join our dynamic team and help elevate our visual identity in the marketplace.
About the role
As our Production Graphic Designer, you will play a key role in bringing our visual concepts to life. You will work closely with our marketing and brand teams to create compelling designs that reflect our brand, whether for packaging, promotional materials, digital assets, or product launches. The ideal candidate will have a strong design eye, excellent attention to detail, and a passion for working in a fast-paced, collaborative environment.
Some of the key responsibilities include
- Design and execute production-ready graphics for print and digital platforms, including product packaging, marketing collateral, and social media visuals.
- Ensure brand consistency across all materials and maintain high-quality standards in design work.
- Collaborate with the marketing and product teams to create innovative and impactful designs that align with campaign goals.
- Review and prepare final files for print and digital production, ensuring all specifications and guidelines are met.
- Coordinate with printers, vendors, and production teams to ensure timely and accurate delivery of materials.
- Stay up to date with the latest design trends and technology, continuously bringing fresh ideas to the table.
- Assist in the creation of templates and assets to streamline future production processes.
About the person
We’re looking for a creative, detail-oriented graphic designer who thrives in a fast-paced, collaborative environment. The ideal candidate is not only technically skilled but also passionate about crafting visually compelling designs that align with our brand's identity and mission. You should be someone who enjoys working as part of a team, offering fresh ideas, and embracing feedback to refine your work. A great fit for our team will be proactive, adaptable, and able to juggle multiple projects while maintaining high-quality standards.
Key Requirements
- Proven experience as a Graphic Designer, with a strong portfolio showcasing production-level work.
- Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.).
- Knowledge of print production processes and file preparation.
- Strong attention to detail and ability to work on multiple projects simultaneously.
- Excellent communication and teamwork skills.
- A passion for coffee and an appreciation for the creative and dynamic environment of the coffee industry.
- Ability to work under tight deadlines and manage time effectively.
- Experience in packaging design and e-commerce asset creation.
- Familiarity with web design principles and experience in creating digital assets for social media and web.
Why Work With Us?
- We're proud to be a B Corporation
- A collaborative and creative work environment
- Opportunities for growth and professional development
- The chance to contribute to an innovative coffee brand with a strong community impact
- A staff coffee allowance and team discounts
- We’re an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
If you're a skilled designer based in Melbourne or Wellington with a passion for coffee and a keen eye for production detail, we want to hear from you! Apply today to join our creative team and help us brew up something special.
How to Apply
Send your CV, portfolio, and a brief cover letter explaining why you're the perfect fit for the role to olivia@coffeesupreme.com
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