Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Customer Development Manager / Trainer
Christchurch
Full time
Immediate
Eat coffee for breakfast?
We're on the hunt for a Customer Development Manager Trainer to join our Christchurch crew. This is a varied role with the main duties including account management and coffee training.
About the role
As a Customer Development Manager, you will be the go-to person for the customers in your portfolio for all commercial matters - equipment, kg price, new product growth and cafe development - discussions had on a regular and scheduled basis with prepared information to benefit the customer’s performance.
Providing fun and informative coffee training for baristas working with our coffee is another major facet of the role. This is where your excellent barista skills and hospitality experience will come into their own. You'll need to understand the pressures our customers face and respond to this with practical assistance, drawing on all of your pro-tips that you've picked up from your years in the industry.
We're a small two (soon to be three!) person team in Christchurch, so from time to time you'll also be responsible for packing, despatching and delivering beans, takeaway cups and other supplies to our South Island customers.
Some of the main duties are:
- Establish, nurture and maintain strong relationships with the customers in your region’s portfolio.
- Overall responsibility for managing the customer relationship and ensuring that customers receive the highest quality of customer care from Coffee Supreme.
- Gain a knowledge of our products, ordering and delivery methods and processes.
- Gain an understanding of the unique needs, goals and challenges for each customer so that we can tailor our approach to help them to succeed.
- Develop a “toolkit” of strategies to help grow the profitability of existing accounts.
- Create and carrying out a regular visit schedule to the customers in your portfolio.
- Train baristas to make outstanding coffee, using approved Coffee Supreme techniques and approaches.
- Organise training bookings, and provide constructive feedback.
- Document all work in our ERP system
About the person
Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.
To get your foot in the door, you'll need to have top-notch barista skills, great coffee knowledge and ideally know your way around La Marzocco machinery and Mythos or Mazzer grinders. You will have a minimum of two years' hospitality experience and ideally have worked in a management position. Being connected to an existing network of South Island cafe owners and baristas will be a huge advantage.
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
The successful applicant will:
- Have a high level of espresso making skills in a commercial environment - this is a non-negotiable.
- Have strong customer service skills and an ability to relate to people from all walks of life.
- Have at least 2+ years of hospitality experience, and ideally having worked in a management role.
- Have a sound knowledge of the South Island hospitality scene.
- Have excellent communication skills, both written and verbal.
- Be a proactive self-starter with good time management skills.
- Relentless attention to detail.
- Muck in with the team and be effective working autonomously.
- Have a full clean driver's licence.
- Be solutions-focussed.
Extra details
This is a full time role. The ordinary hours of work usually fall between 8.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
A full, clean driver's licence is a must. A fully maintained company vehicle is part of the salary package, along with a mobile and laptop.
The role involves regular travel around the South Island (around 1 week per month).
How to apply
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to natalie@coffeesupreme.com.
Come join our team!
Cafe Manager
Melbourne
Full time
Immediate
Coffee Supreme Abbotsford is our Melbourne flagship coffee shop. Attached to our Melbourne Roastery, Coffee Supreme Abbotsford is a destination for anyone after a great cup of coffee, slice of toast, yum doughnut, or bag of coffee to take home (or all of the above - plus friendly chats too!).
After a few years, we've learned that coffee quality doesn't have to come at the expense of approachability and service - it should be fun, engaging, honest and generous. Coffee Supreme believes hospitality and generosity form the backbone of any good coffee experience and we're after someone who fully agrees to lead out team of hospitality pros at our Abbotsford cafe.
ABOUT THE ROLE
The Cafe Manager will be responsible for the smooth operation of the Abbotsford Cafe, and leading the team to deliver on our purpose of Better Coffee For All. You'll be expected to maintain and grow a beloved hospitality site, to challenge your team to meet financial targets, and represent Coffee Supreme's high standards of service and quality.
Main duties include (but are not limited to):
- Leading, coaching and managing the team
- Recruiting and training staff
- Rostering
- Engaging with point of sale systems analytically to grow the business
- Striving to do things Better™
- Reviewing and maintaining processes to ensure that Gibbon Street is performing as a healthy business unit
- Ensuring the coffee offer is delicious, relevant and approachable
- Complying with health & safety, food safety and local council requirements
- Ensuring the site and equipment are maintained to the highest level.
ABOUT THE PERSON
Ideally we're looking for someone to operate the Abbotsford cafe as if it were their own business. That means there will be weekend shifts, early mornings and late nights - the wellbeing of the team and the space is your responsibility.
This is an opportunity to take a great little site and make it even better. We're open to all ideas and suggestions - the new manager will not be limited by previous actions, processes and habits.
Key skills and capabilities include:
- Be a fan of the Coffee Supreme brand and its core values.
- Be and experienced and confident coffee maker.
- Have an in-depth knowledge of specialty coffee and be able to share this knowledge with others.
- Provide warm, engaging and generous customer service.
- Work well in a team and build a positive team culture.
- Be reliable and punctual and set that expectation in your team.
- Present well at all times and represent the Coffee Supreme brand.
- Work hard, hustle, and have a lot of energy.
- Have a positive can-do attitude
A full job description is available upon request.
How to apply
Click "Apply Now" to send us a cover letter telling us a bit about yourself and why you'd be a great fit for the role, along with a current CV to hannah.hofmann@coffeesupreme.com.
Business Development Manager
Melbourne
Full-time
Immediate
Eat coffee for breakfast?
Our Melbourne team is growing, and are on the hunt for an experienced Business Development Manager to join the team!
ABOUT THE ROLE
Building relationships and connecting with people are at the heart of the role. We're looking for a confident self starter who is genuine, humble, organised and can be effective while working autonomously.
In this role you'll be responding to sales enquiries for your allocated region, proactively seeking new business, putting together offers for new customers and managing handovers with our account management team. There is also an event organising element to this role, where you’ll support the Marketing Dept. on organising industry leading coffee events and hosting existing and prospective customers.
Some of the main duties include:
- Develop an in-depth understanding of our products and services, and where we can add value for our customers to enable mutually successful business outcomes
- Take the lead on the execution of key marketing events designed to grow our brand profile, support and up-skill our existing customers, and connect us with potential customers
- Develop an in-depth understanding of our existing customer agreements and commitments, to ensure maximum support and help them to reach their potential
- Maintain an active list of prospective customers and carry out regular visits to proactively seek new business, in line with our current sales strategy
- Establish connections with prospective customers, developing an understanding of their business requirements, and helping them understand what Supreme offers and how we can add value to their business
- Construct offers to potential customers following the set guidelines, liaising with the relevant departments to get things done, and keep relevant people informed of what is happening
ABOUT THE PERSON
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and detail focused.
To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery. Being connected to an existing network of Melbourne cafe owners and baristas will be a huge advantage.
We’re looking for a proactive individual, who’s a great communicator and understands the sense of urgency around responding to customer needs.
The successful applicant will:
- Have a high level of espresso making skills in a commercial environment
- Have strong customer service skills and an ability to relate to people from all walks of life
- Have a sound knowledge of the Melbourne hospitality scene
- Be a proactive self-starter with good time management, and excellent communication skills
- Be commercially focused with strong attention to detail to draw up offers and agreements
- Muck in with the team, whilst also being effective working autonomously on the road with our customers
- Have a full clean driver licence
Our Melbourne team are an incredible bunch, and our customers are first rate, so it’s really important to us to find the right person with a positive outlook, a team focused approach, and who lives our values of Better Company, Better Quality, and Better Contribution.
EXTRA DETAILS
This is a full time role, with ordinary hours usually falling between 7.00am and 5.00pm Monday to Friday. However we know that sometimes life doesn’t operate that precisely, so we offer flexibility to fit in with your life, and conversely there’s also some hours outside of this that will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1 week per month. A full, clean driver licence is a must.
HOW TO APPLY
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to hannah.hofmann@coffeesupreme.com
A full job description is available upon request.
Come join our team!
Cafe All-Rounder at Coffee Supreme Brookvale
Sydney
Casual
Immediate
Coffee Supreme Brookvale is our Sydney flagship coffee shop. Coffee Supreme Brookvale is a get together for anyone after a great cup of coffee, brekky burrito, sweet treat or bag of coffee to take home.
At Coffee Supreme we believe hospitality and generosity form the backbone of any good coffee experience, and we're after someone who fully agrees to join our team of hospitality pros at Coffee Supreme Brookvale!
About the role
We’re looking for a cafe all-rounder to join the team! This role is casual with the possibility of going full time at a later date. The cafe is open 7 days and you must be available to work weekends.
As a member of Coffee Supreme Brookvale you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.
Some of the key duties include:
- Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Coffee Supreme Brookvale in a warm and friendly manner.
- Getting to know our valued regulars, their names, drink prefs etc.
- Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.
- Smashing out top quality espresso drinks
- Brewing batch filter on the Fetco
- Serving customers at the till and delivering food to tables.
- Clearing tables, and keeping the cafe looking clean, tidy and inviting.
- Prepping and plating simple food items.
- Washing dishes.
- Contributing to the continuous improvement of the business.
About the person
To join our team you'll need to have a genuine love for coffee and get nerdedly excited about creating warm and lovely experiences for people.
You'll need to have a basic knowledge of specialty coffee, cultivation and processing methods etc. Ideally you’ll have 2 years of experience as a barista and be a confident coffee maker.
We're a small team, and we all work together to get stuff done - we all wash dishes when we need to, clear tables etc - so you'll need to be happy to be a team player and contribute wherever needed.
Key requirements:
- Genuinely enjoy connecting with people and making their day.
- Ideally have 2 years experience as a barista working in specialty coffee.
- Have experience with soft brewing techniques and equipment.
- Have some basic knowledge of specialty coffee, processing methods etc.
- Identify with the Coffee Supreme brand and values.
- Be a team player and contribute to a positive team culture.
- Be reliable and punctual
- Be well presented
- Work hard and be high energy
- Have a positive can-do attitude.
How to apply
Click "Apply Now" or email brookvale@coffeesupreme.com with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team.
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