Work with us
With teams in major cities throughout Australasia and Japan, we’re always on the lookout for talented and committed people who want a meaningful career in a multi-faceted and exciting industry. You can even meet a bunch of our people on the Team page.
Customer Support Administrator
Wellington
Full time
Immediate
At Coffee Supreme we pride ourselves on building genuine, warm and engaging relationships with our customers.
We have an exciting opportunity for someone special to join our office-based Customer Support team in Wellington in a dynamic full time role.
The office based Customer Support team is the main point of contact for our customers, suppliers, friends, and future customers. Any calls that come through are fielded by this team, which also provides assistance to our Customer Support people in the field, and supports the administrative operation of our business in a wide variety of ways.
We are looking for a new Customer Support Administrator to fill a role with two key focuses:
- To manage the E-commerce support/operations and administration of our online store, and
- To provide outstanding support to our customers.
Some of the main Ecommerce responsibilities include:
- Online stock/ inventory management.
- Create all product and coffee listings (Turn products off and on when necessary, upload tasting cards, coffee bag images, product imagery).
- Generate labels for printing and build label automation.
- Product sweeping (checking location of product, moving position of new/old stock, generating navigation links)
- Create product collections when needed.
- Create discounts in-line with promotions, monitor usage of discounts.
- Manage store appearance and customer navigation through site.
- Admin around automated email comms for customers for shipping/refunds etc.
- Manage subscriptions - customer support/operations/ comms with dispatch.
- Reporting/analysis on weekly store sales.
Some of the main Customer Support responsibilities include:
- Greet all customers (whether on the phone or in person), make them feel welcome, and continue engagement with them throughout their time with us in a warm, positive manner.
- Receive customers’ orders (including phoning customers when necessary to
confirm orders), and enter them into the system accurately and swiftly for despatch.
- Liaise with couriers and the fulfilment team regarding orders and delivery issues, keeping the customer informed, and organising interim solutions if necessary.
- Action requests for assistance with machinery troubleshooting straight away, ensuring that you get as much detail as possible.
- Ensure that requests for espresso training and new business enquiries are passed on straight away to the correct person.
- Help customers with any other queries, provide advice and information on our products, ensuring you follow up with information as promised.
- Maintain customer information in Microsoft BC – update with any changes as soon the
information is received.
- Provide assistance to our field staff by quickly looking up information as needed and/or sending information to customers etc.
In addition to this, there's also a wide range of office tasks - ordering stationery and other supplies, maintaining a tidy and organised space, assisting with stocktakes etc. We're a small team and we all muck in to help each other whenever needed (eg jumping in to help despatch, popping out to drop things off) - so being a team player is a non-negotiable.
Key skills and capabilities include:
- Excellent customer service ethic with a solutions focussed approach.
- Strong people skills and ability to show empathy.
- Have strong written and verbal communication skills.
- Proficient knowledge of retail platforms, both Shopify and Recharge (subscriptions).
- Ability to read people and situations and respond accordingly in the moment.
- Tidy and organised.
To be successful in the role, your people skills will need to be on point! Our customers work in a high stress environment - so you'll need to understand this and maintain a positive solutions focussed approach, providing confidence that we are working swiftly to solve any issues. Maintaining a calm and empathetic manner is super important.
Attention to detail and a good memory is also a must - we have a wide product range, and each customer is different, so being able to recall information about our customers and the products they use is essential. Our customers rely on us to get them their orders accurately and on time so that they can run their own businesses smoothly and efficiently.
Our ideal person will have a background in the hospitality industry and have an understanding of the challenges our customers face. An existing knowledge base of specialty coffee, including brewing methods and equipment will be a huge advantage.
If you love helping people, love the coffee industry, and loved keeping things organised, then this is a great role for you!
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Hit apply now and send us your CV along with an email telling us why you'd be perfect for this role (or email directly to neave@coffeesupreme.com. A full job description is available upon request.
Order Fulfilment Assistant
Wellington
Full Time
Immediate
We're looking for an energetic and dynamic person to come on board as a full time member of our order fulfilment team at our Wellington Roastery & HQ.
About the role
The order fulfilment team plays a crucial role in the delivery of our mission of Better Coffee for All.
- Our cafe customers rely on us to get their orders to them safely and on time so that they can look after their own customers.
- Our at home customers also rely on us to get their orders to them so that they can enjoy a delicious cuppa without having to leave home!
- The CS team relies on us to deliver the amazing service that we have promised to our customers, building trust in our brand and maximising customer retention.
As a member of the order fulfilment team you will pick, prepare, package and despatch or deliver customer orders accurately and efficiently, and handle all customer contact in a professional and helpful manner in accordance with our values and mission.
Some of the main responsibilities include:
- Coffee packing and bagging
- Order preparation and fulfilment
- Customer service and deliveries
- Maintaining a tidy and safe production environment
- Processing incoming goods and managing stock
- Working as part of a team to achieve wider team goals
- Participating in events at the roastery
It's a full time salaried position (40 hours per week).
The ordinary hours of work are 7.30am to 4.00pm Mondays to Fridays.
About the person
It requires a very strong attention to detail as we have a wide variety of products and each customer has specific requirements. It's also a very busy department, so you'll need to be able to work quickly and efficiently to meet deadlines.
As someone who sees our customers on a daily basis you'll also need to have great customer service skills.
Finally, we are a small team, so we're really looking for someone who will be keen to muck in and help out wherever needed.
Key skills required:
- Physically strong and fit
- A full clean drivers licence (and ideally can drive a manual transmission).
- Attention to detail
- Excellent customer service skills
- Intermediate computing skills
- Strong communication skills
- Ability to hustle and work to deadlines
- Hospitality experience an advantage
- Forklift licence an advantage
How to apply
Click "Apply Now" or email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to izzy@coffeesupreme.com.
A full job description is available, so let us know if you're interested - come join our team!
Cafe Staff
Customs, Wellington
Various
Immediate
Customs is our Wellington flagship coffee shop. Acting as a hub of Ghuznee Street, Customs is a get together for anyone after a great cup of coffee, slice of toast or doughnut. It boasts great year round sun and a healthy stack of Monocles. It was the frontrunner of specialty coffee in New Zealand, and is visited from fans from around the world.
After eight years, we have learnt that coffee quality doesn't have to come at the expense of approachability and service - it should be fun, engaging, honest and generous
About the role
As a member of the Customs team you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.
Some of the key duties include:
- Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Customs in a warm and friendly manner.
- Getting to know our valued regulars, their names, drink prefs etc.
- Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.
- Smashing out top quality espresso drinks on our Linea PB/Mahlkonig E80 combo.
- Brewing up batch filter on the Fetco.
- Preparing sandwiches, toast, and other simple food items.
- Clearing tables, washing dishes and keeping the cafe looking clean, tidy and inviting.
- Contributing to the continuous improvement of the business.
About the person
To join our team you'll need to have a genuine love for coffee and get excited about creating warm and lovely experiences for people.
Ideally you'll have a an existing base knowledge of specialty coffee, and be interested in learning about cultivation and processing methods etc. At the least, you'll need to have a year of experience as a barista and be a confident coffee maker.
We're a small team, and we all work together to get stuff done - we all wash dishes, clear tables, make coffee, come up with new toast toppings - so you'll need to be happy to be a team player and contribute wherever needed.
Key requirements:
- Genuinely enjoy connecting with people and making their day.
- Have 2 years experience as a barista working in specialty coffee.
- Have experience with soft brewing techniques and equipment.
- Have some basic knowledge of specialty coffee, processing methods etc.
- Identify with the Coffee Supreme brand and values.
- Be a team player and contribute to a positive team culture.
- Be reliable and punctual
- Be well presented
- Work hard and be high energy
- Have a positive can-do attitude.
Extra details
The cafe is open 7 days a week. We're quite flexible about the roster and filling our gaps with a mixture of part timers, so please reach out if you are keen! This could be an awesome role for a student who needs to fit in work around study.
How to apply
Click "Apply Now" or email tim@coffeesupreme.com with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team!
Customer Support Administrator
Melbourne
Full time
Immediate
At Coffee Supreme we pride ourselves on building genuine, warm and engaging relationships with our customers.
We have an exciting opportunity for someone special to join our Melbourne team in an office-based Customer Support role.
About the role
The Customer Support Administrator is the main point of contact for our customers, suppliers, friends, and future customers. All calls that come through are fielded by this superstar, who also provides assistance to our Customer Support people in the field, and supports the administrative operation of our business in a wide variety of ways.
This role is a key contributor to retaining customers and increasing sales across all channels.
The key challenge for this role is ensuring the overall experience delivered by the customer care team is exceptional, in terms of service, hospitality, accuracy and efficiency.
Key skills and capabilities include:
Customer support
- Greet all customers (whether on the phone or in person), make them feel welcome, and continue engagement with them throughout their time with us in a warm, positive manner.
- Maintain a comprehensive knowledge of, and rapport with our customers.
- Action requests for technical assistance with machinery straight away, ensuring that you get as much detail as possible.
- Ensure that requests for espresso training and new business enquiries are passed on straight away to the correct person.
- Help customers with any other queries, provide advice and information on our products, ensuring you follow up with information as promised.
Order management
- Receive customers’ orders (including phoning customers when necessary to prompt or confirm orders), and enter them into the system accurately and swiftly for despatch.
- Liaise with couriers and the fulfilment team regarding orders and delivery issues, keeping the customer informed, and organising interim solutions if necessary.
- Liaise with Fulfilment & Roasting teams to plan in advance of public holidays and communicate with customers accordingly.
Accounts receivable
- Run weekly invoicing and monthly statements.
- Set up customers for direct debit.
- Allocate customer payments.
- Assist customers with any account queries.
Data & systems management
- Gain a proficient knowledge of Microsoft BC (our main customer database).
- Set up and maintain customer information in Microsoft BC – update with any changes as soon the information is received.
Team support
- Provide assistance to our field staff by quickly looking up information as needed and/or sending information to customers etc.
- Assist with bookings & associated administration for technician service visits.
- Provide back-up support to other departments in the case of absences due to illness and leave.
- Manage team calendars.
General office administration
- Manage company vehicle administration.
- Maintain control of stock stored in office areas (t-shirts & aprons).
- Organise supplies for Melbourne HQ as required (eg toilet paper, cleaning supplies, first aid supplies etc).
- Liaise with contractors to arrange site maintenance, cleaning, security and IT solutions as requested by manager.
- Ensure that we maintain high standards or presentation, care and upkeep in our office areas.
- Contribute to keeping the staff kitchen and other shared areas clean and tidy.
About the person
To be successful in the role, your people skills will need to be on point! Our customers work in a high stress environment - so you'll need to understand this and maintain a positive solutions focussed approach, providing confidence that we are working swiftly to solve any issues. Maintaining a calm and empathetic manner is super important.
Attention to detail and a good memory is also a must - we have a wide product range, and each customer is different, so being able to recall information about our customers and the products they use is essential. Our customers rely on us to get them their orders accurately and on time so that they can run their own businesses smoothly and efficiently.
Our ideal person will have a background in the hospitality industry and have an understanding of the challenges our customers face. An existing knowledge base of specialty coffee, including brewing methods and equipment will be a huge advantage.
If you love helping people, love the coffee industry, and loved keeping things organised, then this is a great role for you!
Key skills and capabilities include:
- Excellent customer service ethic with a solutions focussed approach.
- Strong people skills and ability to show empathy.
- Ability to read people and situations and respond accordingly in the moment.
- Have strong written and verbal communication skills.
- Confident using using a wide range of software.
- Strong attention to detail.
- Ability to prioritise a dynamic workload in order to meet deadlines.
- Tidy and organised.
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Hit apply now and send us your CV along with an email telling us why you'd be perfect for this role (or email directly to hannah.hofmann@coffeesupreme.com. A full job description is available upon request.
Sales Person
Sydney
Full time
Immediate
Eat coffee for breakfast?
Our NSW crew is a small team of coffee pros who work hard, muck in, and love to win!
We're growing fast, and are on the hunt for an experienced Sales Person to join the team in Sydney!
About the role
Building relationships and connecting with people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and can be effective while working autonomously.
In this role you'll be responding to sales enquiries for your allocated region, proactively seeking new business and putting together offers for new customers.
Some of the main duties include:
Develop an in-depth understanding of our products and services, and what we can (and cannot) do for our customers
Maintain an active list of 20+ prospective customers and carry out a regular programme of visits to proactively seek new business, in line with our current sales strategy
Quickly establish a connection with prospective customers, and develop an understanding of their business requirements. Help them to find out what Supreme offers and how we can add value to their business
Maintain a spreadsheet or similar that clearly shows new business targets and enquiries, action taken so far, and next steps
Respond to new business enquiries with urgency: meet with prospective clients and help them find out what Supreme offers
Construct offers to potential customers following the set guidelines, liaising with the relevant CSL departments to get things done, and keep relevant people informed of what is happening
About the person
This role will suit someone who is super passionate about coffee and the hospitality industry, who is engaging, confident and self motivated. While this role requires a lot of autonomous work, you'll also need to bring your A-game to a team of people who are driven, competitive, hard-working and details focused.
To get your foot in the door, you'll need a proven sales record, great coffee knowledge and know your way around La Marzocco machinery . Ideally you will have a minimum of two years sales experience and have worked in a senior position. Being connected to an existing network of NSW cafe owners and baristas will be a huge advantage.
You'll need to be a great communicator and able to relate to people from all walks of life. Having a sense of hustle and a positive outlook are a must.
The successful applicant will:
Have a high level of espresso making skills in a commercial environment
Have strong customer service skills and an ability to relate to people from all walks of life
Have at least 2 years sales experience, and ideally have worked in a senior role
Have a sound knowledge of the NSW hospitality scene
Have excellent communication skills, both written and verbal
Be a proactive self-starter with good time management skills
Relentless attention to detail
Muck in with the team and be effective working autonomously
Have a full clean driver's licence
Be solutions-focussed
Extra details
This is a full time role. The ordinary hours of work usually fall between 8.30am and 5.00pm Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs.
Some travel will be required in this role, around 1 week per month. A full, clean driver's licence is a must.
How to apply
Click "Apply Now" to email your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme to our Sydney leader jen.le@coffeesupreme.com
A full job description is available upon request.
Come join our team!
Casual Barista at Coffee Supreme Abbotsford
Melbourne
Casual
Immediate
Coffee Supreme Abbotsford is our Melbourne flagship coffee shop. Attached to our Melbourne Roastery, Coffee Supreme Abbotsford is a get together for anyone after a great cup of coffee, slice of toast, yum doughnut, or bag of coffee to take home (or all of the above!).
At Coffee Supreme we believe hospitality and generosity form the backbone of any good coffee experience, and we're after someone who fully agrees to join our team of hospitality pros at Coffee Supreme!
About the role
We’re looking for a barista to join the team, working around 10-20 hours a week. The cafe is open 7 days and you must be available to work weekends.
As a member of our team you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.
Some of the key duties include:
Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Coffee Supreme in a warm and friendly manner.
Getting to know our valued regulars, their names, drink prefs etc.
Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.
Smashing out top quality espresso drinks
Brewing batch filter on the Fetco
Serving customers at the till and delivering food to tables.
Clearing tables, and keeping the cafe looking clean, tidy and inviting.
Contributing to the continuous improvement of the business.
About the person
To join our team you'll need to have a genuine love for coffee and get nerdedly excited about creating warm and lovely experiences for people.
You'll need to have a basic knowledge of specialty coffee, cultivation and processing methods etc. Ideally you’ll have 2 years of experience as a barista and be a confident coffee maker.
We're a small team, and we all work together to get stuff done - we all wash dishes when we need to, clear tables etc - so you'll need to be happy to be a team player and contribute wherever needed.
Key requirements:
Genuinely enjoy connecting with people and making their day.
Have some basic knowledge of specialty coffee, processing methods etc.
Ideally have 2 years experience as a barista working in specialty coffee.
Have experience with soft brewing techniques and equipment.
Identify with the Coffee Supreme brand and values.
Be a team player and contribute to a positive team culture.
Be reliable and punctual
Be well presented
Work hard and be high energy
Have a positive can-do attitude.
How to apply
Click "Apply Now" or email danielle.sydney@coffeesupreme.com with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team.
Casual Barista at Coffee Supreme Brookvale
Sydney
Casual
Immediate
Coffee Supreme Brookvale is our Sydney flagship coffee shop. Attached to our new Sydney Roastery, Coffee Supreme Brookvale is a get together for anyone after a great cup of coffee, brekky burrito, Tokyo Lamington or bag of coffee to take home.
At Coffee Supreme we believe hospitality and generosity form the backbone of any good coffee experience, and we're after someone who fully agrees to join our team of hospitality pros at Coffee Supreme Brookvale!
About the role
We’re looking for a barista to join the team! This role is casual with the possibility of going full time at a later date. The cafe is open 7 days and you must be available to work weekends.
As a member of Coffee Supreme Brookvale you will strive to consistently deliver excellent hospitality, coffee and food, and enhance the brand, representing the purpose, vision and values of Coffee Supreme.
Some of the key duties include:
Greeting customers, making them feel welcome and continuing to engage with them throughout their time at Coffee Supreme Brookvale in a warm and friendly manner.
Getting to know our valued regulars, their names, drink prefs etc.
Talking to customers about our coffees and products, and helping them to buy beans and products for making great coffee at home.
Smashing out top quality espresso drinks
Brewing batch filter on the Fetco
Serving customers at the till and delivering food to tables.
Clearing tables, and keeping the cafe looking clean, tidy and inviting.
Contributing to the continuous improvement of the business.
About the person
To join our team you'll need to have a genuine love for coffee and get nerdedly excited about creating warm and lovely experiences for people.
You'll need to have a basic knowledge of specialty coffee, cultivation and processing methods etc. Ideally you’ll have 2 years of experience as a barista and be a confident coffee maker.
We're a small team, and we all work together to get stuff done - we all wash dishes when we need to, clear tables etc - so you'll need to be happy to be a team player and contribute wherever needed.
Key requirements:
Genuinely enjoy connecting with people and making their day.
Ideally have 2 years experience as a barista working in specialty coffee.
Have experience with soft brewing techniques and equipment.
Have some basic knowledge of specialty coffee, processing methods etc.
Identify with the Coffee Supreme brand and values.
Be a team player and contribute to a positive team culture.
Be reliable and punctual
Be well presented
Work hard and be high energy
Have a positive can-do attitude.
How to apply
Click "Apply Now" or email brookvale@coffeesupreme.com with a CV and cover letter telling us a bit about yourself and why you'd be the perfect person to join our team.
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